Customer Service Assistant

Co-Operative Energy Ltd; Coventry; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Customer Services Assistant, where you will be at the heart of creating exceptional store experiences. This role offers the chance to engage with customers, ensuring their needs are met while being part of a supportive team. With flexible shifts and a commitment to community involvement, you will thrive in an inclusive environment that values your contributions. Enjoy fantastic benefits such as discounts on childcare and groceries, along with opportunities for personal development. Start your rewarding journey with us today!

Benefits

60% discount on childcare fees

20% discount on food shopping

Up to £500 off holidays

Financial wellbeing app (Wagestream)

Paid volunteering hours

Mental health support (GroceryAid)

Full training and accredited development programs

Qualifications

• Natural ability to listen and interact with customers.
• Enthusiastic and resilient to support colleagues.

Responsibilities

• Ensure customers have a fantastic store experience.
• Provide a speedy and convenient checkout process.
• Replenish stock to maintain product availability.

Skills

Customer Focus

Communication Skills

Flexibility

Teamwork

Resilience

Job description

Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here you will be part of business that puts people at the heart of everything they do.

Some of your key responsibilities would be:
•To go the extra mile to ensure customers have a fantastic store experience
•To provide customers with a speedy and convenient checkout process
•To ensure the store looks presentable for customers
•To replenish stock to ensure customers can purchase our wide variety of products
•To be actively involved with social activities and during-work-time volunteering hours to support your local community

You can find more details about Customer Service Assistant responsibilities in the attached Job Description document.

Your shift pattern may include some evenings and weekends, but we value your time outside of work and we’ll make sure your rota is available 4-weeks in advance – giving you peace of mind to be able to make the most of your days off.

We’ll review your application as soon as possible and if it matches with this role requirement, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step of the process is to attend a face-to-face interview with a Store Manager where you can show us what you’re made of and you may even get an offer the same day!

Who are we looking for?

You will need:

•To be customer focused and deliver excellent store experiences
•A natural ability to listen, interact and communicate with customers and team members
•Enthusiasm and resilience to support your colleagues during demanding times
•Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
•Confidence and a friendly, approachable nature

At Your Coop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! still click apply! You may just be the candidate we are looking for, and we believe in transferrable skills.

What can we offer you?

Joining us means you will be part of something amazing and it also means you will have access to great benefits including:

• 60% discount on your childcare fees
• Save 20% on your food shopping expenses.
• Get up to £500 off your next holiday.
• Benefit from Wagestream - our financial wellbeing app.
• Earn paid volunteering hours to give back to your community.
• Access GroceryAid for dedicated colleague mental health support.
• Engage in full training and accredited development programs.

Don't miss out on this opportunity to start your journey with us today! Apply now!