Customer Service Assistant

Coventry Building Society; Daventry; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a customer service representative in Daventry, where you will support a diverse community. This role is perfect for a friendly individual who thrives on engaging with customers and providing exceptional service. You'll be at the heart of the local community, handling transactions and offering solutions in a dynamic environment. With a focus on employee well-being and a culture of recognition, this organization values its staff and promotes a flexible working approach. If you are passionate about helping others and looking for a rewarding career, this opportunity is for you.

Benefits

28 days holiday plus bank holidays

Annual discretionary bonus scheme

Personal pension with matched contributions

Maternity, paternity and shared parental leave

Life assurance (6 times annual salary)

Qualifications

• Experience interacting directly with customers and providing great service.
• Background in retail, call centre, or customer-focused roles.

Responsibilities

• Support a wide range of customers in a welcoming environment.
• Handle cash transactions accurately and efficiently.

Skills

Customer Service

Cash Handling

Communication

Problem Solving

Job description

We’re looking for a friendly, helpful person to join the team in our Daventry branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.

This role will suit someone who’s at ease with people, and able to support them in a caring, friendly and efficient manner. It involves finding solutions for customers, keeping up to date with our services and policies and staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities as well as taking calls and other duties for our greater Customer Service area.

• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with matched contributions
• Maternity, paternity and sharedparental leave
• Life assurance (6 times annual salary)

Find out more about the fantastic benefits of joining Coventry Building Society here

About you

For this role you’ll be a people person and it’ll be important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.

To be successful in this role its essential you have:

• Current experience interacting directly with customers daily and providing great service on a daily basis
• Recent retail, call centre or customer focused background

Desirable experience will include:

• Experience of cash handling

About us

We’re one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.

We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.

All together, better.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns.Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.