Customer Adviser

Newcastle Building Society; Birtley; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Corporate bonus scheme

Pension scheme

Annual performance reviews

Colleague mortgage scheme

Electric car salary sacrifice scheme

Life assurance (4x salary) and income保

Job summary

Newcastle Building Society is seeking a Customer Adviser in our local branch to engage with customers daily, listen to financial needs and help them achieve their goals. You will handle till duties, process transactions, and assist with savings accounts, while collaborating with colleagues to deliver excellent service.

The role emphasizes face-to-face support, teamwork, and a friendly, welcoming environment. Training is provided, with a focus on growth within our mutual society.

Qualifications

• Excellent interpersonal skills and ability to build relationships.
• Desire to learn and develop new skills.

Responsibilities

• Greet and assist customers with financial needs on a daily basis.
• Open and set up tills for the day and process counter transactions.
• Assist in opening savings accounts.
• Cashing up and closing at end of day.
• Schedule customer appointments.
• Deliver outstanding customer experience as part of the branch team.

Skills

People skills

Listening skills

Empathy

Team player

Job description

Would you like to be part of a team who has won Best Regional Building Society for 9 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities. Do you thrive in a face-to-face customer focused environment? If so, our Customer Adviser role could be the perfect fit for you. Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals. Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day! But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us! The hours of work are 24 hours per week working 9am - 5pm every Monday, Tuesday and Friday plus Saturdays on a rota basis (typically until 12pm). On the weeks you are not working on a Saturday, you would work a half day on a Wednesday.

Being great with people and building relationships with customers are top of your skills list. Strong listening skills and the ability to empathise are equally as important. A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society. We understand you may not have worked in financial services before, and that's OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role.

In return, we'll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us. About Us As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you. What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes: Financial

• Corporate bonus scheme (on target 5%, up to a maximum 10%)
• Pension scheme (up to 9% employer contribution)
• Annual performance related pay reviews
• Colleague mortgage scheme
• Electric car salary sacrifice scheme
• Life assurance (4x salary) and income protection
• Access to our financial advisers
• Access to a range of high street and online discounts

Work/Life Balance

• A 24 hour weekly contract
• 25 days' annual leave + bank holidays (rises to 30 with length of service - pro rata for part time)
• The option to buy and sell up to 5 days' holiday
• Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

Health and Wellbeing

• Access to a health cash plan through a Medicash scheme
• Access to an employee assistance programme
• Free onsite gym at our Cobalt head office and access to discounted gyms
• Two paid volunteering days' each year
• Cycle to work scheme