Customer Service Assistant

TN United Kingdom; Bourton-on-the-Water; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Assistant in Bourton-on-the-Water, where you will play a key role in enhancing customer experiences. This position goes beyond typical retail duties, emphasizing community involvement and teamwork. You will ensure that customers enjoy a welcoming and efficient shopping environment while being part of a diverse and inclusive workplace. With flexible shifts and a supportive team, this role offers a unique opportunity to make a difference in your local community. If you're passionate about customer service and thrive in a dynamic setting, this is the perfect opportunity for you.

Qualifications

• Customer-focused with a natural ability to listen and interact.
• Enthusiastic and resilient, supporting colleagues during busy times.

Responsibilities

• Ensure customers have a fantastic store experience.
• Provide a speedy and convenient checkout process.
• Replenish stock to maintain product availability.

Skills

Customer Service

Communication

Flexibility

Teamwork

Job description

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Customer Service Assistant, Bourton-on-the-Water

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Client:

The Midcounties Co-operative

Location:

Bourton-on-the-Water, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

833cdaebee28

Job Views:

2

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

About the role:

Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here you will be part of a business that puts people at the heart of everything they do.

Some of your key responsibilities would be:

• To go the extra mile to ensure customers have a fantastic store experience
• To provide customers with a speedy and convenient checkout process
• To ensure the store looks presentable for customers
• To replenish stock to ensure customers can purchase our wide variety of products
• To be actively involved with social activities and during-work-time volunteering hours to support your local community

You can find more details about Customer Service Assistant responsibilities in the attached Job Description document. Your shift pattern may include some evenings and weekends, but we value your time outside of work and we’ll make sure your rota is available 4-weeks in advance — giving you peace of mind to be able to make the most of your days off.

We’ll review your application as soon as possible and if it matches with this role requirement, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step of the process is to attend a face-to-face interview with a Store Manager where you can show us what you’re made of and you may even get an offer the same day!

Who are we looking for?

You will need:

• To be customer focused and deliver excellent store experiences
• A natural ability to listen, interact and communicate with customers and team members
• Enthusiasm and resilience to support your colleagues during demanding times
• Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
• Confidence and a friendly, approachable nature

At Your Coop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry!