Business Admin Apprentice

Hayley Group; Halesowen; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Apprenticeship salary £16,640

23 days annual leave (plus holidays)

Hayley Academy training

Career development opportunities

Job summary

Hayley Group is offering a Business Administration Apprenticeship in Halesowen within the International Logistics team. You will gain hands-on experience with international shipments, customs processes, and cross-functional coordination.

The program includes study during working hours and support from a training provider and manager. Successful completion could lead to progression within Logistics, Customs Compliance, Supply Chain, or Business Administration.

Qualifications

• 5 GCSEs (or equivalent) including English and Maths.
• A genuine interest in business administration, logistics, or supply chain operations.
• Strong knowledge of Microsoft Office, particularly Excel and Word.

Responsibilities

• Support international shipments, bookings and customs processes.
• Communicate with customers, suppliers and colleagues by phone and email.
• Prepare shipping documentation and maintain accurate records.
• Track deliveries and provide shipment updates.
• Use company systems to process orders and create shipping documents.
• Work with warehouse, logistics and sales teams to deliver excellent customer service and resolve issues efficiently.

Skills

Microsoft Office

Excel

Attention to detail

Organisational skills

Communication skills

Education

GCSE English & Maths

Job description

Job Type: Apprenticeship

Location: Halesowen

Hours: 40 hours per week

Apprenticeship wage & Benefits

At Hayley Dexis we've built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do.

We are entering an exciting period of growth and our 1300 people, doing things the "Hayley Way" along with industry leading customer service are central to our success.

We're excited to offer a fantastic opportunity for a Business Administration Apprentice to join our International Logistics team within a busy and supportive environment.

About the Role

As a Business Administration Apprentice, you'll gain valuable hands-on experience supporting the transportation of international shipments and ensuring goods move efficiently through the import and export process.

Working alongside experienced colleagues, you'll develop a strong understanding of logistics, customs compliance, administration, and customer service while building skills that will support a long-term career within the business.

You will learn how to:

• Support international shipments, bookings and customs processes
• Communicate with customers, suppliers and colleagues by phone and email
• Prepare shipping documentation and maintain accurate records
• Track deliveries and provide shipment updates
• Use company systems to process orders and create shipping documents
• Work with warehouse, logistics and sales teams to deliver excellent customer service and resolve issues efficiently

Following successful completion of the apprenticeship, there may be opportunities to progress into roles within Logistics, Customs Compliance, Supply Chain, or Business Administration.

About the Apprenticeship

• Apprenticeship in Business Administration level 3
• Duration: typically 18 months
• Study and coursework completed during working hours
• Ongoing support from a training provider and your manager
• Opportunity to gain practical experience within an international business environment

What We're Looking For

• A genuine interest in business administration, logistics, or supply chain operations
• Good knowledge of Microsoft Office, particularly Excel and Word
• Excellent attention to detail and accuracy
• Strong organisation skills
• Good written and verbal communication skills
• Ability to interpret and understand written information and procedures
• 5 GCSEs (or equivalent) including English and Maths

No prior experience is required, just a positive attitude, willingness to learn and a commitment to developing new skills.

What You'll Get in Return

• Apprenticeship salary of £16,640
• From 23 days annual leave (plus public/bank holidays)
• Training and development through our own Hayley Academy
• Hands-on experience in international logistics and business operations
• Career development opportunities across the Hayley Group

What to Expect from Our Recruitment Process

• Initial screening
• Online assessment
• Microsoft Teams interview with our Early Careers team
• Face-to-face interview
• Decision outcome

A Final Note...

Need any reasonable adjustments? Just give our Talent Acquisition team a shout.

Any questions on your mind? Please reach out to us at [e-mail].