Customer Service Apprenticeship

Michelin; Cannock; On-site; GBP 11,000 - 14,000; Part time

Job summary

Michelin is seeking a Customer Service Apprentice to join the Solideal-on-Site team in Cannock. You will learn how to provide accurate, helpful support to customers while developing valuable workplace skills and completing your apprenticeship coursework.

As part of the Michelin Group, you’ll learn to prepare quotes, follow up on quotes, handle calls, create work orders, and schedule service appointments, using CRM systems and coordinating with internal teams and contractors.

Qualifications

• GCSEs at grades 9-4 (Maths and English) or equivalent required.
• Minimum two A Levels at grade C or above or equivalent.
• Interest in customer service and willingness to learn.

Responsibilities

• Prepare customer quotes accurately and with close attention to detail.
• Follow up open quotes and communicate clearly with customers.
• Handle incoming calls and respond to customer queries professionally.
• Create work orders and schedule service appointments.
• Use customer relationship management systems to update records and service activity.
• Work with internal teams and external contractors to support smooth service delivery.
• Manage your workload and complete administrative tasks accurately.
• Complete the coursework and learning activities required for your apprenticeship.

Skills

Communication skills

Attention to detail

Organisational skills

Team player

Willingness to learn

Basic IT skills

Education

GCSE Maths & English (grades 9-4)

2 A Levels (grade C or above) or equivalent

Tools

CRM software

Job description

We're looking for a Customer Service Apprentice to join our Solideal-on-Site team in Cannock. You'll learn how to provide accurate, helpful support to customers while developing valuable workplace skills and completing your apprenticeship coursework. Solideal-on-Site is part of the Michelin Group, delivering expert tyre fitting and maintenance services directly to industrial and materials handling customers. From warehouses to distribution centres, our work helps to keep essential operations running smoothly. This role plays an important part in keeping our customers' operations moving. When forklifts stop, warehouses can stall, disrupting the movement of essential goods. By supporting customers and helping to organise services effectively, you'll contribute to keeping supply chains running while developing your confidence, knowledge and customer service skills.

What You'll Be Doing

• Prepare customer quotes accurately and with close attention to detail
• Follow up open quotes and communicate clearly with customers
• Handle incoming calls and respond to customer queries professionally
• Create work orders and schedule service appointments
• Use customer relationship management systems to update records and service activity
• Work with internal teams and external contractors to support smooth service delivery
• Manage your workload and complete administrative tasks accurately
• Complete the coursework and learning activities required for your apprenticeship
  Are you looking for an opportunity to start your career in customer service while gaining a recognised qualification? Are you organised, keen to learn and comfortable speaking with customers?, GCSEs at grades 9-4, or equivalent, in Maths and English
• A minimum of two A Levels at grade C or above, or equivalent
• A genuine interest in customer service and a willingness to learn
• Basic IT skills
• Eligible to work in the UK

What You'll Bring You don't need previous customer service experience. We're looking for someone who has:

• A positive and curious approach to learning
• Good communication skills and the confidence to ask questions
• A careful approach, with a focus on accuracy
• Good organisation and time-management skills
• A calm and professional manner
• A team-first attitude and willingness to support colleagues
• The commitment to balance workplace responsibilities with apprenticeship coursework

As the leading mobility company, we work with tyres, around tyres and beyond tyres to enable Motion for Life. Dedicated to enhancing our clients' mobility and sustainability, Michelin designs and distributes the most suitable tyres, services and solutions for our customers' needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide variety of industries, from aerospace to biotech.