Customer Service Apprenticeship

Michelin Reifenwerke AG & Co. KGaA; United Kingdom; Remote; GBP 17,000 - 20,000; Full time

Job summary

Michelin Group in Cannock is seeking a Customer Service Apprentice to learn how to provide accurate, helpful support to customers while completing apprenticeship coursework.

You will work with internal teams to create work orders, schedule service appointments, and manage customer queries. GCSEs and A Levels are required, and you must be eligible to work in the UK. This is an on-site Cannock role with the Michelin Group.

Qualifications

• GCSEs in Maths and English (grades 9–4).
• Two A Levels at grade C or above.
• Eligible to work in the UK.

Responsibilities

• Prepare customer quotes accurately and with close attention to detail.
• Follow up open quotes and communicate clearly with customers.
• Handle incoming calls and respond to customer queries professionally.
• Create work orders and schedule service appointments.
• Use customer relationship management systems to update records and service activity.
• Work with internal teams and external contractors to support smooth service delivery.
• Manage your workload and complete administrative tasks accurately.
• Complete the coursework and learning activities required for your apprenticeship.

Skills

Positive mindset

Communication skills

Attention to detail

Organization

Calm professionalism

Team player

Learning mindset

Education

GCSEs in Maths and English (grades 9–4)

Two A Levels (grade C or above)

Tools

Basic IT skills

Job description

Working hours: Monday to Friday
Location: Cannock, fully on-site
Salary: £18,600 per year

Are you looking for an opportunity to start your career in customer service while gaining a recognised qualification? Are you organised, keen to learn and comfortable speaking with customers?

We’re looking for a Customer Service Apprentice to join our Solideal-on-Site team in Cannock. You’ll learn how to provide accurate, helpful support to customers while developing valuable workplace skills and completing your apprenticeship coursework.

Solideal-on-Site is part of the Michelin Group, delivering expert tyre fitting and maintenance services directly to industrial and materials handling customers. From warehouses to distribution centres, our work helps to keep essential operations running smoothly.

This role plays an important part in keeping our customers’ operations moving. When forklifts stop, warehouses can stall, disrupting the movement of essential goods. By supporting customers and helping to organise services effectively, you’ll contribute to keeping supply chains running while developing your confidence, knowledge and customer service skills.

What You’ll Be Doing

• Prepare customer quotes accurately and with close attention to detail
• Follow up open quotes and communicate clearly with customers
• Handle incoming calls and respond to customer queries professionally
• Create work orders and schedule service appointments
• Use customer relationship management systems to update records and service activity
• Work with internal teams and external contractors to support smooth service delivery
• Manage your workload and complete administrative tasks accurately
• Complete the coursework and learning activities required for your apprenticeship
• GCSEs at grades 9–4, or equivalent, in Maths and English
• A minimum of two A Levels at grade C or above, or equivalent
• A genuine interest in customer service and a willingness to learn
• Basic IT skills
• Eligible to work in the UK

What You’ll Bring

• A positive and curious approach to learning
• Good communication skills and the confidence to ask questions
• A careful approach, with a focus on accuracy
• Good organisation and time-management skills
• A calm and professional manner
• A team-first attitude and willingness to support colleagues
• The commitment to balance workplace responsibilities with apprenticeship coursework

As the leading mobility company, we work with tyres, around tyres and beyond tyres to enable Motion for Life. Dedicated to enhancing our clients’ mobility and sustainability, Michelin designs and distributes the most suitable tyres, services and solutions for our customers’ needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide variety of industries, from aerospace to biotech.

If you’ve got this far, then this is definitely the role for you.

At Michelin, we acknowledge that a diverse and inclusive work environment is fundamental to driving innovation, nurturing creativity, and establishing a space where each employee can thrive and succeed. As a dedicated equal opportunities employer, we welcome applicants from all backgrounds to apply and contribute to our team. We strongly believe that diversity enriches our work culture and drives our success.

Furthermore, we understand the importance of creating a supportive and inclusive interview process. Should you require any reasonable adjustments to facilitate your participation, please don't hesitate to let us know by emailing: [e-mail] .