Customer Service Apprentice — Earn While You Learn

Vertu Motors; Tees Valley; On-site; GBP 11,000 - 14,000; Full time

Benefits offered by this job

25 days' holiday

Online rewards platform cashback &

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu SEAT Darlington is offering a Customer Service Apprentice role. You will undertake a 15-month Customer Service Level 3 Apprenticeship delivered by an external provider, supported by our Internal Talent Team, gaining hands-on experience in a busy dealership while working toward a nationally recognised qualification.

You don’t need automotive experience; what matters is attitude, enthusiasm and a willingness to learn.

Qualifications

• No automotive experience required; attitude, enthusiasm and willingness to learn are key.
• Strong customer service mindset and desire to help customers.
• Good IT, literacy and numeracy basics helpful.

Responsibilities

• Welcoming customers and being the friendly first point of contact.
• Help customers understand servicing and repair processes.
• Keep customers updated on progress of their vehicle.
• Explain information clearly and confidently.
• Contact customers before appointments to confirm requirements.
• Follow up with customers after their visit.
• Process payments and complete paperwork accurately.
• Keep customer and vehicle information up to date in systems.
• Introduce customers to additional products and services where appropriate.
• Support the wider Service team to ensure a great customer experience.
• Complete apprenticeship training and apply learning in practice.

Skills

Customer service

Communication

Team player

Willingness to learn

Job description

Vertu SEAT Darlington is offering a Customer Service Apprentice role. You will undertake a 15-month Customer Service Level 3 Apprenticeship delivered by an external provider, supported by our Internal Talent Team, gaining hands-on experience in a busy dealership while working toward a nationally recognised qualification.

You don’t need automotive experience; what matters is attitude, enthusiasm and a willingness to learn.