Customer Service Apprentice

Wrekin Housing Group; Telford; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a Customer Service Apprentice to join their supportive team. This role offers practical experience in a contact center, where you will learn essential customer service skills while making a positive impact on people's lives. You will receive mentorship from experienced professionals and gain a nationally recognized qualification. If you have a passion for helping others and a desire to grow, this apprenticeship is your opportunity to start a rewarding career with purpose.

Benefits

On-the-job training

Mentorship from professionals

Nationally recognized qualification

Supportive work environment

Qualifications

• Eager to learn and adapt to different people and situations.
• Ability to take ownership and follow through on tasks.

Responsibilities

• Be a first point of contact for customers, listening and supporting.
• Work closely with colleagues to ensure customer satisfaction.
• Help improve processes and represent the company values.

Skills

Positive attitude

Communication skills

Basic IT skills

Listening skills

Teamwork

Education

Minimum of 2 GCSEs grade 4/Grades A-C in English and Maths

Job description

Customer Service Apprentice – Be the Voice of Care and Community!

Location: Telford
36 hours per week, Apprenticeship
Salary: £10.18 per hour

Assessment Centre: 11th June

Interview date: 18th June

Are you ready to take your first step into a rewarding career where people come first? Do you want to be part of a team that genuinely makes a difference in people’s lives every day?

At Housing Plus Group, We Create Places People Are Proud to Call Home — and it all starts with you.

We’re on the lookout for a passionate, people-loving individual to join us as a Customer Service Apprentice.Whether you’re fresh out of school, changing paths, or simply excited to learn and grow, this is your chance to shine in a role that’s all about listening, helping, and making things better.

What You’ll Gain:

• Practical experience in a real, supportive contact centre and reception team
• A nationally recognised qualification in Customer Service
• On-the-job training and mentorship from friendly professionals
• A front-row seat to how social housing services work
• Skills that help you build strong relationships and handle situations with empathy and confidence
• The joy of knowing you’ve made someone’s day better

You’ll Be Perfect For This Role If You:

• Have a positive attitude and are eager to learn
• Have a minimum of 2 GCSEs grade 4/Grades A-C and above in English and Maths or the equivalent is essential
• Can communicate with warmth, clarity, and respect
• Are open-minded and adapt easily to different people and situations
• Can listen carefully, take ownership, and follow through
• Have basic IT skills and are keen to develop them
• Love being part of a team that lifts each other up

In order to complete this apprenticeship, you will be expected to complete an initial assessment in Maths and English to ensure you are at a suitable level to work towards this qualification

What You'll Do:

• Be a first point of contact for our customers – listening, supporting, and finding solutions
• Work closely with colleagues to make sure no one gets left behind
• Take ownership of customer satisfaction — when something’s not quite right, you’ll help put it right
• Help improve how we do things, because your ideas matter
• Represent the heart of Wrekin, helping us deliver on our promise every single day

Our Values – Own it. Improve it. Live it.

At Housing Plus Group, we believe in taking responsibility (Own it), always getting better (Improve it), and bringing our best selves to everything we do (Live it) . If these values speak to you, then we want to hear your voice.

Ready to start your career with a purpose? Apply now and be the reason someone feels heard, supported, and proud to live in our homes.

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• Job Reference wrekinhousinggroup/TP/652/187