Customer Service Apprentice

Specsavers; Runcorn, Ripon, London, Greater London, Staines-upon-Thames; On-site; Full time

Job summary

An established industry player is offering an exciting Customer Service Apprenticeship in Runcorn. This full-time role is perfect for enthusiastic individuals eager to learn and grow in a supportive retail environment. Over 13 months, you'll gain valuable experience while working towards a nationally recognized qualification as a Level 2 Customer Service Practitioner. With a focus on providing top-notch service, you'll be part of a friendly team dedicated to making a difference. Whether you're a recent school leaver or seeking a new challenge, this apprenticeship could be the stepping stone to a rewarding career in retail or management.

Benefits

Paid holidays

Structured training

Support from a qualified assessor

Monthly salary

Qualifications

• Enthusiastic individuals passionate about providing great customer service.
• No prior experience in customer service required.

Responsibilities

• Working in the Hearcare team providing excellent customer service.
• Handling repairs, adjustments, and customer orders.

Skills

Customer Service

Communication

Teamwork

Listening Skills

Education

Recent school/college leaver

Job description

Customer Service Apprenticeship

Specsavers Runcorn Hearcare

Full time hours: 37.5 hours per week, to include weekend working

Starting salary: £7.75 an hour

Become an Apprentice in our store and you’ll have everything you need to truly realise your potential – from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage.

At Specsavers, we’re always looking to the future - which is where people like you come in. We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.

Another way of learning:

Your on-the-job training will sit alongside structured learning that will lead to a nationally recognised qualification. At the end of your year as an apprentice, you’ll be a fully-fledged Level 2 Customer Service Practitioner.

Why choose an Apprenticeship?

• Earn a salary - paid monthly
• Gain valuable work experience in a full-time role
• Receive comprehensive and structured training, supported by a qualified assessor
• Deliver high-quality service in an innovative retail environment
• Become part of a team working towards a common goal
• Be entitled to paid holidays

And that’s just the start. With a highly respected and award-winning business behind you – one that invests in its people – there’s nothing to stop you getting on here. Who knows, you might even end up running your own store in years to come...

Who is this Apprenticeship for?

• Recent school/college leavers OR those looking for a new challenge
• Individuals who have lived in the EU for 3 years or more, with the right to work in the UK

We’re looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area. It’s important that you are a great listener and communicator because that’s what excellent service is all about. You’ll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.

It’s essential you have NOT worked in the Customer Service sector before, this is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.

What does the role involve?

• Working in our Hearcare team
• Repairs and adjustments, ordering
• Giving customers top-notch advice
• Giving customers a warm welcome
• Dealing with orders
• Dealing with payments
• Delivering high quality products and service

What’s next?

Ready to kickstart your career with a company that will support you to be the best you can be? For more detailed information about the Specsavers Apprenticeship programme, please click the link below.

https://join.specsavers.com/uk/apprenticeships

Before applying, please check that you are able to travel to the store location on a daily basis. If you have any questions, please speak to a member of the Recruitment Administration & Support Service Team.

This vacancy will close once we have filled all available assessment places. We therefore highly recommend early applications.