Customer Service Apprentice

Getting In Limited; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking a Customer Service Apprentice to join their vibrant team in Manchester. This role offers a fantastic opportunity to develop essential customer service skills in a professional setting. You will engage with customers, guiding them through product features and pricing while ensuring a positive shopping experience. You will learn from experienced colleagues and gain valuable insights into the optical industry. If you're passionate about helping others and eager to grow your skills, this apprenticeship could be the perfect start to your career in customer service.

Qualifications

• Strong communication and customer care skills are essential for this role.
• Ability to work in a team and demonstrate patience with customers.

Responsibilities

• Assist customers in understanding product features and pricing.
• Deliver operational tasks to ensure excellent customer care.

Skills

Administrative skills

Attention to detail

Communication skills

Customer care skills

Initiative

IT skills

Non-judgemental

Number skills

Organisation skills

Patience

Problem-solving skills

Team working

Education

Customer Service Practitioner Level 2 Standard

Job description

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Customer Service Apprentice

Apply From: 19/04/2025

Learning Provider

Delivered by TOTAL PEOPLE LIMITED

Employer

RAHIL SAGGAR LIMITED

Vacancy Description

• Demonstrate and explain product's features, advantages and benefits, using non-technical language.
• Clearly explain the product pricing structure; handling questions and working with the customer to find a suitable product for their budget and gain commitment to purchase.
• Deliver operational processes and tasks relating to the role and the general operating of the store, such as date checking, banking etc., in order to give right first time customer care and maximise profitability.
• Follow all legal and professional requirements and clinical SOP's to the required standards.
• Build rapport with customers and understand their needs throughout their journey; making recommendations suited to the customer's vision and lifestyle needs with the support of Eyewear Specialists and the wider team.
• Support experienced colleagues to use the Optometrist's recommendations to build perfect product solutions for the customer, including accessories, contact lenses and additional pairs.
• Deliver under guidance the technical tasks in the store by ensuring the safe supply of eyewear, such as ordering, glasses collections, glasses adjustments and relevant administration.
• Remain calm and professional when dealing with difficult customer situations; listen and conduct the triage process to find a positive and acceptable solution for the customer with the support of Optical Consultants and Experienced Dispensing Opticians where appropriate.
• Follow all legal and professional requirements and clinical SOP's to the required standards for which you have been signed off as competent by a clinician.

Key Details

Vacancy Title

Customer Service Apprentice

Employer Description

Boots Opticians is one of the leading opticians in the UK with 550 practices. We have a fantastic opportunity in our Chorlton Opticians to recruit an Apprentice who will learn and develop their customer services skills in a professional environment, from our experienced team.

Vacancy Location

426 Barlow Moor Road Manchester M21 8AD

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000316340

Key Dates

Apply From

19/04/2025

Closing Date For Applications

2025-05-16 23:59:59

Interview Begin From

Possible Start Date

2025-05-26 00:00:00

Training

Training to be Provided

Customer Service Practitioner Level 2 Standard. Off-the-job training is a critical and important element within the apprenticeship. Apprentices must complete the minimum requirement for the off-the-job training.

The requirement is to complete a minimum of 6 hours per week or the equivalent over the practical learning duration (20% of capped 30 working hours). Off the job training must deliver new skills and knowledge that are directly relevant to the apprenticeship standard and can include:

• Teaching of theory via blended delivery methods.
• Practical training, work shadowing, supported learning.
• Time spent writing any assignments/questions.

Learning Provider

TOTAL PEOPLE LIMITED

Skills Required

Administrative skills, attention to detail, communication skills, customer care skills, initiative, IT skills, non-judgemental, number skills, organisation skills, patience, problem-solving skills, team working.

Apply Now