Customer Service Apprentice

TN United Kingdom; Rochdale; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Service Advisor, where you'll be the first point of contact for customers, ensuring their experience is exceptional. This role involves managing customer interactions through calls and in-person meetings, providing updates, and upselling service plans. With full training and mentorship provided, you'll develop your skills in a supportive environment. If you have a positive attitude and a desire to make a difference, this opportunity could be the perfect fit for you, allowing you to grow and thrive in your career.

Qualifications

• Strong communication skills are essential for this customer-facing role.
• Attention to detail is crucial for maintaining accurate records.

Responsibilities

• Taking incoming and making outgoing calls to customers.
• Meeting and greeting customers while ensuring a positive experience.
• Providing customer updates and upselling service plans.

Skills

Excellent communication skills

Strong attention to detail

Ability to build relationships

Team player with a can-do attitude

Ability to remain calm and professional

Education

GCSE Maths and English A*-C/9-4

Job description

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A fantastic role acting as the initial point of contact for customers both by phone and in person. You will maintain an excellent service level to ensure a positive experience for all customers.

Daily Responsibilities

1. Taking incoming and making outgoing calls
2. Updating the system with accurate notes
3. Pre-call and reminder phone calls
4. Meeting and greeting customers on the day
5. Ensuring customer contact details are captured
6. Organising collection times and confirming them with customers
7. Providing customer updates throughout the day
8. Upselling health checks
9. Discussing benefits of service plans
10. Explaining works performed during customer collection
11. Following up to ensure an excellent customer experience
12. Being a team player and displaying a positive attitude towards teamwork and callers

Support Provided

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential. You will be assigned a mentor who will train and coach you through the Service Advisor role, starting with customer bookings and appointments, learning dealer computer systems, progressing to job shadowing, and eventually managing your own customers.

Next Steps

Applicants meeting basic entry requirements will be contacted within two working days to meet with a team member. You will learn more about the vacancy, training requirements, and next steps.

Getting There

If using public transport, visit the Journey Planner to see routes and travel times.

Application Requirements

What you should have to apply:

• GCSE Maths and English A*-C/9-4

Personal Qualities

• A desire to make a difference
• Focused
• Strong communication skills (written and verbal)
• Positive attitude
• Keen to develop

Skills

• Excellent communication skills
• Strong attention to detail
• Ability to build relationships
• Team player with a can-do attitude
• Ability to remain calm and professional