Customer Service Apprentice

Getting In Limited; Bury; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits as a Customer Service Apprentice at a forward-thinking accountancy practice. In this role, you will engage directly with customers, addressing their needs and resolving queries with a personal touch. You will gain valuable skills in communication, problem-solving, and administration while working in a supportive environment that values each team member's contribution. This apprenticeship offers a blend of practical experience and training, setting you on a path to success in the customer service field. Join a team that is dedicated to empowering clients and simplifying the accounting process, and take the first step towards a rewarding career.

Qualifications

• Strong communication and customer care skills are essential.
• Attention to detail and problem-solving abilities are crucial.

Responsibilities

• Interact with customers and handle complex queries.
• Answer phone calls and manage customer needs professionally.
• Perform general admin duties and manage data.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

Number skills

Analytical skills

Logical thinking

Team working

Initiative

Non-judgemental

Patience

Education

Customer Service Practitioner Standard L2

Tools

CRM software

Job description

Customer Service Apprentice

Apply From: 09/11/2024

Learning Provider

Delivered by BURY COLLEGE

Employer

ATR ACCOUNTANCY & BOOKKEEPIN

Vacancy Description

• Live interaction with customers
• Answering the phone in a professional manner
• Discuss customers needs and take messages if needed
• Explain about the services available
• Handling of complex queries/complaints
• Understanding the core values of the business
• Telephone enquiries/Answering Emails
• Using CRM software
• Scanning data/post handling
• General Admin duties

Key Details

Vacancy Title

Customer Service Apprentice

Employer Description

Founded in 2023, ATR is a forward-thinking accountancy practice committed to providing top-notch financial solutions tailored to your unique needs. Leveraging over two decades of collective industry experience, a team of dedicated professionals delivers a broad spectrum of accounting services with a level of expertise that rivals larger, more impersonal firms. What truly sets us apart is our commitment to a client-centric approach. Our friendly staff give each project a personal touch. Our clients are not just another account, to us they are valued partners in a financial journey. Our mission is to simplify the complex world of accounting. We empower businesses and individuals to achieve their financial goals with confidence and peace of mind.

Vacancy Location

Imperial House 79-81 Hornby Street BL9 5BN

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000281995

Key Dates

Apply From

09/11/2024

Closing Date For Applications

2024-11-15 23:59:59

Interview Begin From

Possible Start Date

2024-11-25 00:00:00

Training

Training to be Provided

Customer Service Practitioner Standard L2

This is a work-based qualification with college attendance one day a month.

Learning Provider

BURY COLLEGE

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non-judgemental, Patience

Apply Now