Customer Service Apprentice

Parkside Medical Practice; Nottingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a busy GP surgery in Nottingham, where you can make a real difference in patient care. This role offers a unique opportunity to support patients through their healthcare journey, from managing appointments to facilitating access to necessary services. The practice prides itself on developing apprentices, ensuring a supportive environment where you can thrive and grow professionally. With a strong commitment to compassionate communication and teamwork, this position is perfect for those looking to start their career in healthcare. Embrace the chance to work in a fulfilling role that contributes to the community's well-being.

Qualifications

• Effective communication is essential for patient interactions.
• Level 2 qualifications in maths and English are required.

Responsibilities

• Respond to patient enquiries and manage appointment bookings.
• Support administrative tasks essential for practice operations.

Skills

Effective Communication

Compassionate Interaction

Organizational Skills

Education

Level 2 Apprenticeship

Functional Skills in Maths and English

Job description

Parkside Medical Practice is a busy GP surgery located in the centre of Bulwell on the outskirts of Nottingham. We have a strong track record of supporting and developing modern apprentices within our admin and reception team.

All of our previous apprentices have remained with the practice and are now in substantive roles.

Main Duties:

• Responding to the full range of patient enquiries and requests.
• Supporting patients to receive appropriate and timely care through booking appointments and signposting to more appropriate alternative care pathways.
• Receiving and managing requests for repeat medications, reports, and fit notes.
• Receiving requests and enquiries from other health care organisations.
• Proactively inviting patients for routine tests, investigations, and long-term condition care.
• Supporting the general administrative work that is essential to the functioning of the wider practice team.

Qualifications:

In order to succeed in these main duties, the successful applicant will need to be able to communicate effectively and compassionately in person, by telephone, and via electronic means.

Level 2 apprenticeships. Apprentices who have not achieved the equivalent of level 2 qualifications in maths and English will need to achieve level 1 functional skills in these and work towards level 2 functional skills.

Hours:

Nominally Monday to Friday, daily hours to be agreed between 0800 and 1830.