Customer Service Apprentice

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Client:

Location:

Chesterfield, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

088a445cdaf5

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Auto Windscreens

If you're looking for an opportunity to kick-start your career with a large successful business, this could be the perfect role for you. Aspire Learning Experience (ALEX) is our award-winning apprenticeship programme delivered by learning & development specialists who will support and challenge you to achieve your potential every step of the way.

Apprenticeship summary

Annual wage: Our generous salary is considerably more than the National Minimum wage requirements & offers the right candidate the opportunity to earn over £ per week with additional opportunity to earn a bonus payment based on certain performance indicators.

Working week: Monday to Friday, : – :
Total hours per week: :

What will the apprentice be doing?

The role will primarily be to assist our wide range of customers to offer products and services that meet their requirements. You would be expected to deliver the highest possible standard of customer service whilst demonstrating a calm, polite, and confident telephone manner and adhering to all company procedures.

Full training and support will be provided at all times. Your key responsibilities will include:

• To provide a first point of contact for customers calling into our Contact Centre
• Responsible for promoting the glass repair/replacement services available
• To participate in regular training and learning activities with our dedicated ALEX apprenticeship team
• Adhere to our company values, Treating Customers Fairly (TCF), and Financial Conduct Authority (FCA) requirements

What training will the apprentice take and what qualification will the apprentice get at the end?

This role includes % off the job training spent with our own internal Talent Development Team studying towards a Level 2 Customer Service apprenticeship standard. Training will take place at your usual office location, with regular scheduled time each week for learning activities.

Your training will be delivered in a blended format, including face-to-face workshops, webinars, practical activities, and opportunities to practice new skills with your trainer.

Additionally, you will undertake a series of Personal Effectiveness courses over the -month period, including project management skills and career mapping to support your personal and professional development goals.

You will also own a high-profile business project to showcase your knowledge and skills.

What is the expected career progression after this apprenticeship?

Our apprenticeship programme supports talent development. During the programme, you will participate in a “Department Passport” initiative to broaden your experience across multiple teams. After graduation, there are opportunities to join the group permanently and develop your career through our “Pathways” plans.

Desired skills and personal qualities

• Customer care skills
• Initiative & problem solving

Qualifications

• GCSE or equivalent in English and Maths (Grade 9-4 / A-C) desirable

About the employer

Auto Windscreens is a leading UK automotive glazing company headquartered in Chesterfield. Part of the Markerstudy Group, established in 1, with around 4, staff across the UK. We are committed to excellent service and high standards, proud of our people who contribute to our success.