Customer Service Apprentice

Bedford Borough Council; Bedford; On-site; GBP 26,000 - 29,000; Full time

Job summary

Bedford Borough Council is seeking a Customer Service Apprentice to join their dynamic team. This role involves offering high-level assistance to customers and addressing their inquiries regarding Council services. Ideal candidates will possess a positive attitude and exceptional customer service skills, and must meet residency criteria to apply.

Qualifications

• Must have been ordinarily resident in the UK for at least the previous three years.
• Ability to assist a diverse range of customers.

Responsibilities

• Provide help and assistance to customers on various Council services.
• Resolve enquiries accurately and efficiently.

Skills

Customer Service

Positive Attitude

Job description

Join to apply for the Customer Service Apprentice role at Bedford Borough Council

2 days ago Be among the first 25 applicants

Join to apply for the Customer Service Apprentice role at Bedford Borough Council

A fantastic opportunity has arisen for someone with a positive attitude and excellent Customer Service skills to join our fast paced team based in Bedford town centre. To provide help and assistance to a diverse range of customers on a broad variety of Council services. To offer a high level of customer service resolving enquiries accurately and efficiently in the Contact Centre or as a receptionist or floorwalker.

You will be required to complete a basic criminal records check for unspent convictions.

In order to apply for an apprenticeship, you must have been ordinarily resident in the UK for at least the previous three years on the first day of the apprenticeship (this includes EEA for UK or EEA Nationals with pre-settled or Settled Status) or have some other residency eligibility status. Please see Annex A of the latest employer funding rules: Apprenticeship funding rules - GOV.UK for a full list of residency categories and locations.

How To Apply

When you are ready to apply, click on ‘Apply for Vacancy’; you will be asked to upload a CV and answer some application questions. The application questions require a yes/no response. Please make sure your CV shows how you meet the requirements for the role you are applying for, the job profile below will show the essential selection criteria. An optional CV template is provided below.

Closing Date: 1st July 2025

Interview Date(s): W/C 28th July 2025

Please Note

The Council will not normally re-employ ex-employees in receipt of:

• a severance payment (within 12 months of leaving)
• a local government pension (applies to Senior Officers only)
  
  

unless the appointment is business critical

For further information, please email [e-mail]

Armed Forces Covenant

Bedford Borough Council is proud to be a member of the Armed Forces Covenant, we pledge to interview any eligible job applicant who meets the minimum criteria for the job they are applying for.

https://www.bedford.gov.uk/your-council/about-council/armed-forces

Disabled applicants

Bedford Borough Council is a Level 2 Disability Confident employer and guarantees to interview anyone with a disability whose application meets the minimum criteria for the role they are applying for.

https://www.bedford.gov.uk/jobs/more-information-and-how-apply/information-and-guidance-applying-council-vacancies/disability

Care Leavers Covenant

Bedford Borough Council is proud to have signed up to the Care Leavers Covenant. If you are currently looked after by a local authority or a care leaver (care experienced young person), and under the age of 25, we pledge to guarantee an interview if you meet the minimum criteria for the role you are applying for.

https://mycovenant.org.uk/about/

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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