Customer Service Apprentice

WMJobs; Dudley; On-site; GBP 9,000 - 12,000; Part time

Job summary

Dudley Metropolitan Borough Council is looking for a Customer Service Apprentice to join the Homeless Prevention Response Team and earn while you learn.

You will support residents, partner agencies and colleagues, developing administrative and customer service skills while working towards a Level 2 Customer Service Apprenticeship. This onsite role requires five days per week with DBS check and on-the-job mentoring.

Qualifications

• Has genuine interest in customer service and helping residents.
• Is willing to undertake a Level 2 Customer Service Apprenticeship.
• Demonstrates strong communication skills, both verbal and written.
• Enjoys working as part of a team and is organised.

Responsibilities

• Answer telephone enquiries and take messages.
• Provide excellent customer service to residents and partner agencies.
• Support admin tasks including letters, appointments and record keeping.
• Update and maintain case management systems.
• Process and record homelessness approaches.
• Signpost customers to appropriate services and support.
• Collect and record information for performance monitoring and government returns.
• Work closely with Housing Advice Assistants and other service areas.

Skills

Customer service

Communication skills

IT skills

Teamwork

Organisational skills

Empathy

Education

Level 2 Customer Service Apprenticeship

Tools

Microsoft Word

Outlook

Job description

Dudley Metropolitan Borough Council,

Apprentice Customer Service Officer

Homeless Prevention Response Team

Salary: National Minimum Wage for Age

Location: Dudley Council Offices (Onsite, 5 days per week)

Contract: Apprenticeship

Reporting to: Team Leader

Are you passionate about helping people and delivering excellent customer service? Do you want to gain valuable workplace experience while earning and learning?

Dudley Council is looking for an enthusiastic Customer Service Apprentice to join our Homeless Prevention Response Team. This is an excellent opportunity to begin a rewarding career within local government, supporting some of the most vulnerable residents in our community while working towards a Level 2 Customer Service Apprenticeship

As a Customer Service Apprentice, you will be part of the front-line team supporting residents, partner agencies and colleagues across the Housing Service. You will develop valuable administrative, communication and customer service skills while receiving on-the-job training and support from experienced professionals. Your responsibilities will include:

• Answering telephone enquiries and taking messages.
• Providing excellent customer service to residents and partner agencies.
• Supporting the team with administrative tasks including letters, appointments and record keeping.
• Updating and maintaining case management systems.
• Processing and recording homelessness approaches.
• Signposting customers to appropriate services and support.
• Collecting and recording information for performance monitoring and government returns.
• Working closely with Housing Advice Assistants and other service areas.

We are seeking someone who:

• Has a genuine interest in customer service.
• Is willing to undertake a Level 2 Customer Service Apprenticeship.
• Has strong communication skills, both verbal and written.
• Enjoys working as part of a team.
• Has good IT skills, including Microsoft Word and Outlook.
• Is organised, reliable and committed to providing high-quality service.
• Demonstrates empathy, respect and understanding when dealing with customers from diverse backgrounds.
• Is keen to learn, develop new skills and build a career in public service

What You'll Gain

• A nationally recognised Level 2 Customer Service qualification.
• Practical experience within a busy Housing and Homelessness service.
• Ongoing support, mentoring and training.
• The opportunity to develop valuable transferable skills.

Additional Information

• This post is subject to a DBS check.
• The successful candidate will be required to work onsite five days per week.

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

Attached documents

Job Description Housing & Assets Apprentice Customer Service.docx

Employee Benefits List.pdf