Housing Support Officer

Hurst Green; Dudley; On-site; GBP 32,000 - 36,000; Full time

Job summary

Dudley Council is seeking a dedicated professional to join the Homelessness Prevention and Response Team in Dudley Town Centre on a full-time fixed-term contract (12 months). The role focuses on preventing homelessness and supporting vulnerable adults through casework and collaborative prevention strategies.

You will manage a personal caseload, contribute to service area development and partnership initiatives, and ensure high-quality customer service while upholding diversity and inclusion in

Qualifications

• Housing and homelessness knowledge is required.
• Experience supporting vulnerable adults is required.
• Ability to manage a personal caseload.
• Commitment to diversity and inclusion.

Responsibilities

• To prevent homelessness through a variety of activities.
• To support case manages in determining DMBC’s legal responsibility for homeless cases.
• To manage a personal caseload, preventing homelessness wherever possible.
• To be an effective member of the Homelessness Prevention and Response Team, ensuring high quality customer services are provided at all times, and that the service is continuously improving.
• To be personally responsible for developing particular service areas and/or particular partnership initiatives.

Skills

Housing knowledge

Homelessness experience

Support vulnerable adults

Team collaboration

Job description

The following content displays a map of the jobs location - Dudley

Full time - Fixed Term Contract (12 months)

Grade 7

Dudley Town Centre

The Homelessness Prevention &Response Team aim to prevent homelessness wherever possible so we offer advice andsupport about housing options to those that are homeless, those who may be at risk of losing their home, have other urgent housing needs, or who simply want to know more about the options that are available to them.

The purpose of the job is:

• To prevent homelessness through a variety of activities
• To support case manages indeterminingDMBC’s legal responsibility for homeless cases
• To manage a personal caseload, preventing homelessness whenever possible.
• To be an effective member of the Homelessness Prevention andResponse Team, ensuring that high quality customer services are provided at all times, and that the service is continuously improving
• To be personally responsible for developing particular service areas and/or particular partnership initiatives

The post holder will need to have housing and homelessness knowledge, and experience of supporting vulnerable adults.

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates . Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application .

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness . The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so .

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications