Housing Support Officer

WMJobs; Dudley; On-site; GBP 35,000 - 46,000; Full time

Job summary

Dudley Metropolitan Borough Council invites applications for a Housing Support Officer based in Dudley Town Centre. The role is full-time on a fixed-term 12-month contract, Grade 7, and sits within the Homelessness Prevention & Response Team.

You will manage a personal caseload, prevent homelessness where possible, and work with vulnerable adults to provide housing options guidance and high-quality customer service.

Qualifications

• Housing and homelessness knowledge required.
• Experience in supporting vulnerable adults is essential.
• Strong customer service and case-management skills desired.

Responsibilities

• Prevent homelessness through a variety of activities.
• Support case managers in determining DMBC’s legal responsibility for homeless cases.
• Manage a personal caseload and prevent homelessness where possible.
• Be an effective member of the Homelessness Prevention and Response Team with high-quality customer service.
• Develop service areas and/or partnership initiatives.

Skills

Housing knowledge

Homelessness knowledge

Vulnerable adults support

Job description

Housing Support Officer

Full time - Fixed Term Contract (12 months)

Grade 7

Dudley Town Centre

Dudley Metropolitan Borough Council.

The Homelessness Prevention & Response Team aim to prevent homelessness wherever possible so we offer advice and support about housing options to those that are homeless, those who may be at risk of losing their home, have other urgent housing needs, or who simply want to know more about the options that are available to them.

Responsibilities

• To prevent homelessness through a variety of activities
• To support case manages in determining DMBC’s legal responsibility for homeless cases
• To manage a personal caseload, preventing homelessness whenever possible.
• To be an effective member of the Homelessness Prevention and Response Team, ensuring that high quality customer services are provided at all times, and that the service is continuously improving
• To be personally responsible for developing particular service areas and/or particular partnership initiatives

The post holder will need to have housing and homelessness knowledge, and experience of supporting vulnerable adults.

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/.

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications.

Attached documents

Job Description Housing & Assets Housing Support Officer.docx, Employee Benefits List.pdf