Customer Service and Supply Chain Assistant

Pure Staff; Wrexham; On-site; GBP 26,000 - 27,000; Full time

Job summary

Pure Staff in Wrexham is seeking a Customer Service and Supply Chain Assistant for a permanent role. The position is office-based, Monday to Friday, 8am-5pm, with a focus on supporting purchasing decisions, demand forecasting, PO management, and supplier/customer relations.

The ideal candidate will have strong numerical and analytical abilities, advanced Excel skills, and experience in Customer Service or Supply Chain operations. Knowledge of Hubspot CRM is a plus.

Qualifications

• Strong numerical and analytical skills.
• Good attention to detail and accuracy.
• Strong Microsoft Excel skills, including data analysis and reporting.
• Excellent organisational and time-management skills.
• Strong communication and interpersonal skills.
• Knowledge of Hubspot CRM.

Responsibilities

• Analyse stock, sales and forecast data to support purchasing decisions.
• Help manage the European supply chains, including demand forecasting and purchasing.
• Raise and manage Purchase Orders in line with business requirements.
• Grow and maintain relationships with suppliers and customers.
• Provide cover for transport and repack operations when required.
• Produce and communicate transport issue reports to relevant stakeholders.
• Resolve and manage day-to-day transport issues to ensure smooth product delivery.
• Process and administer credit notes in line with company procedures.
• Produce and communicate credit note reports to relevant stakeholders.
• Coordinate and process sample orders.
• Support the planning of retail promotional activities when required.
• Assist the Customer Services team when required, including order processing and order verification.
• Undertake additional duties and responsibilities reasonably required to support the wider business operations.

Skills

Analytical skills

Numerical skills

Communication skills

Time management

Attention to detail

Interpersonal skills

Tools

Excel

Hubspot CRM

Job description

Customer Service and Supply Chain Assistant Permanent Wrexham Posted 1 day ago £26000 - £27000 per annum

Responsibilities

• Ability to analyse stock, sales and forecast data to support purchasing decisions.
• Help manage the European supply chains, including demand forecasting and purchasing.
• Raise and manage Purchase Orders in line with business requirements.
• Grow and maintain relationships with suppliers and customers.
• Provide cover for transport and repack operations when required.
• Produce and communicate transport issue reports to relevant stakeholders.
• Resolve and manage day-to-day transport issues to ensure smooth product delivery.
• Process and administer credit notes in line with company procedures.
• Produce and communicate credit note reports to relevant stakeholders. Coordinate and process sample orders. Support the planning of retail promotional activities when required.
• Assist the Customer Services team when required, including order processing and order verification.
• Undertake additional duties and responsibilities reasonably required to support the wider business operations.
• Strong numerical and analytical skills.
• Good attention to detail and accuracy.
• Strong Microsoft Excel skills, including data analysis and reporting.
• Excellent organisational and time-management skills.
• Ability to work independently and meet deadlines.
• Strong communication and interpersonal skills.
• Previous experience in a Customer Service, Supply Chain, or similar operations role.
• Knowledge of Hubspot CRM.

This is a permanent role office based Mon-Fri from 8am-5pm (hour lunch).