Customer Service and Sales Administrator

Recordpackaging; Stretford; On-site; GBP 28,000 - 33,000; Full time

Job summary

An innovative supplier in the packaging sector is seeking a Customer Service and Sales Administrator to join their dynamic Manchester team. This role offers the chance to blend customer service with sales, ensuring a seamless order cycle from quotation to invoicing. You will be instrumental in driving revenue growth by following up on leads and managing customer relationships. With a collaborative culture and opportunities for career advancement, this position is perfect for someone eager to make a significant impact in a fast-paced environment. Join a company that values your contributions and offers a clear path to success.

Benefits

Free onsite parking

Early-finish Fridays

20 days holiday + UK bank holidays

Ongoing training

Qualifications

• Experience in customer service and inside sales roles.
• Familiarity with order processing and import/export paperwork.

Responsibilities

• Process sales and purchase orders accurately.
• Coordinate engineer visits and manage customer feedback.
• Support admin tasks and field-service software rollout.

Skills

Customer Service

Sales Skills

Order Processing

Technical Communication

Education

2+ years in office-based admin

Experience in B2B sales

Tools

Monday.com

Sage

MS Office

Job description

Customer Service and Sales Administrator

Join to apply for the Customer Service and Sales Administrator role at RECORD PACKAGING SYSTEMS LTD.

Customer Service and Sales Administrator

2 days ago Be among the first 25 applicants

Join to apply for the Customer Service and Sales Administrator role at RECORD PACKAGING SYSTEMS LTD.

RECORD PACKAGING SYSTEMS LTD. provided pay range

This range is provided by RECORD PACKAGING SYSTEMS LTD.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Why join us?

We’re a fast-growing supplier of high-performance packaging equipment, trusted for our innovation, reliability and service. To accelerate our expansion in spare-parts and service contracts, we’re adding a commercially minded Customer Service & Sales Administrator to our Manchester team.

What you’ll earn

£28,000 - £33,000 base salary (DOE)

Quarterly sales commission on spare-parts and service-contract revenue

Annual Christmas bonus

What you’ll do — at a glance

60% Customer Service & Order Processing 40% Inside Sales & Growth

• Process sales & purchase orders quickly and accurately
• Schedule engineer visits, answer technical queries and keep customers updated
• Create shipping paperwork for UK & international deliveries
• Handle service-contract admin and renewals
• Proactively quote and sell spare parts to inbound enquiries
• Upsell and renew Service Level Agreements (SLAs)
• Track open quotes, chase decisions and log wins in Mondaydotcom
• Join a weekly sales huddle: review figures, spot gaps and suggest campaigns
  
  

Your core responsibilities

Own the order cycle - from quotation to invoicing - for parts, services and contracts.

Grow revenue by following up warm leads, recommending upgrades and converting renewals.

Coordinate engineers: finalise diaries, prepare job sheets and relay customer feedback.

Keep data clean in Mondaydotcom and Sage; produce basic sales reports for management.

Support our Dublin branch with admin tasks and the rollout of new field-service software.

What you’ll bring:

2+ years in an office-based admin, customer-service or inside-sales role (B2B preferred).

Confidence talking to production managers and engineers and turning enquiries into orders.

Solid grasp of order processing; familiarity with basic import/export paperwork (training given).

Comfortable using Mondaydotcom or similar workflow/CRM tools; MS Office whizz.

A hands-on, “all-for-one” attitude suited to a small, busy team.

Life at our Manchester site:

Free onsite parking & early-finish Fridays (3 p.m.).

20 days holiday + UK bank holidays (rising with service).

Ongoing training and a clear path into senior customer-service or sales positions.

Collaborative culture: your ideas go straight to the decision-makers.

Ready to make an impact?

Email your CV and a short cover note explaining how you’ve combined customer service with sales success. We review applications as they arrive and look forward to meeting you.

(Applicants must have the right to work in the UK.)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Industries

  Industrial Machinery Manufacturing

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