Customer Service and Logistics Coordinator

Adecco Portugal; Sheffield; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

27 days holiday + bank holidays

Early finish Friday 3:45pm

Westfield Health Cash Plan Membership

Job summary

Adecco Portugal is hiring a Customer Service & Logistics Coordinator in Sheffield. The role combines customer service, order processing, stock control and dispatch coordination in a busy supply chain environment.

Based in North Sheffield, you will support accurate receipt, storage and despatch of finished products, using Microsoft Dynamics AXE and maintaining GMP and Health & Safety standards. The salary starts at 26,000, rising to 27,281 on completion of training.

Qualifications

• Strong IT literacy and familiarity with order processing systems.
• Experience in customer service within a logistics setting is preferred.
• Adaptable, enthusiastic, able to work independently or in a team.
• Excellent telephone and face-to-face communication with internal/external stakeholders.

Responsibilities

• Ensure receipt, storage and despatch of finished products using Microsoft Dynamics AXE.
• Pick, pack, label and despatch stock, following stock rotation procedures.
• Handle telephone and email enquiries from external and internal clients.
• Receive, check and store products; assist in loading/unloading vehicles as needed.
• Drive KPIs for health, safety, quality, service and cost efficiency.
• Process and record returns and rework as necessary.
• Conduct scheduled cycle-counting and related inventory activities.
• Maintain a clean Customer Service area in line with GMP and Health & Safety guidelines.

Skills

IT literacy

Customer service

Communication skills

Teamwork

Tools

Microsoft Dynamics AXE

Job description

Job Role: Customer Service & Logistics Coordinator

Salary: 26,000 rising to 27,281 on completion of training

Hours: Monday to Friday 37.5 hours per week

Our client, an established business who manufacture and distribute specialist products, is seeking a dynamic and enthusiastic Customer Service & Logistics Coordinator to join their team on a permanent basis. Based in North Sheffield, this is an exciting and varied role combining customer service, order processing, stock control and dispatch coordination within a busy supply chain environment.

This is a great opportunity for individuals who thrive in a fast-paced environment and have a passion for delivering exceptional customer service. Previous experience in a customer service role in a logistics setting is preferred.

Key Responsibilities:

• Ensure the accurate receipt, storage, and despatch of all finished products to customers using Microsoft Dynamics AXE, ensuring timely and accurate shipment of products.
• Pick, pack, label, and despatch stock while adhering to stock rotation procedures.
• Deal with telephone and email enquiries from both external and internal clients
• Receive, check, and efficiently put away products as required.
• Assist in the loading and unloading of vehicles as needed.
• Drive key performance indicators to achieve departmental targets, including health and safety, quality, service, and cost efficiency.
• Process and record returns and rework as necessary.
• Conduct scheduled cycle-counting and related system inventory activities as directed.
• Maintain a clean and tidy Customer Service area in line with Good Manufacturing Practice and Health & Safety guidelines.

Person Specification:

• Strong IT Literacy, experience using Microsoft Dynamics AXE advantageous
• Competence in manual handling for packaging and despatching products.
• Adaptable, enthusiastic, and able to work both independently and as part of a team.
• Excellent telephone and face to face communication skills to engage confidently with internal and external stakeholders.

Benefits Include:

• 27 days holiday + bank holidays
• Early finish Friday at 3:45pm
• Westfield Health Cash Plan Membership (Level 5)

This is an excellent opportunity to join a supportive, collaborative team in a varied and exciting role!