Customer Service and Facilities Coordinator

Sodexo Group; United Kingdom; Remote; GBP 17,000 - 24,000; Full time

Benefits offered by this job

On-the-job training

Apprenticeships offered

Career development

Wellbeing resources

Family discounts

Retirement plan

Death-in-service

Cycle to work

Flexible work

Uniform provided

Job summary

Sodexo Group is seeking a Customer Service and Facilities Coordinator at Cambridge Biomedical Campus. The role is permanent and full-time, with duties that include greeting visitors, coordinating events and tours, and supporting food service and facilities operations.

You will be the welcoming face on-site, ensuring a smooth workplace experience while coordinating with internal teams and contractors. A proactive, customer-focused attitude is essential for success in this active role.

Qualifications

• Experience in a similar role or hospitality background preferred.
• Positive, energetic attitude with a passion for customer service.
• Comfortable engaging with members of the public including school children.

Responsibilities

• Be the friendly first point of contact for employees, clients and visitors.
• Respond promptly to service requests and incoming communications.
• Report maintenance issues and liaise with contractors to resolve.
• Deliver engaging site tours, including visits for pupils from local schools.
• Ensure Tea/Coffee Machines are stocked and operating.
• Assist with AV troubleshooting in meeting rooms and event setup.
• Maintain clean, organized spaces across meeting rooms and reception.
• Assist in Food Service areas, serving customers at till points.
• Monitor and report Health & Safety matters.
• Collaborate with internal teams to deliver a seamless workplace experience.
• Be willing to be cross-trained to support various areas.

Skills

Customer service

Hospitality experience

Public engagement

Organizational skills

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

• 40 hours per week
• Monday - Friday Rotating shift pattern of 07:00-15:30 and 10:30-19:00. However, flexibility may be required to meet business needs
• £14.55 per hour
• Free use of on site gym
• 25% off hot food in on site restaurant
• Free hot and cold beverages on site
• 50% off travel pass to work
• Great access from Cambridge South railway station
• Park and Ride facilities to site
• Free use of scooters and e-bikes within the Cambridge area to travel to and from work

Check your local transport links here : Plan Your Journey | Traveline - the destination you should input is CB2 0AA

Customer Service and Facilities Coordinator - Cambridge Biomedical Campus, CB2 0AA - Permanent Full Time

Make a fresh start in a company that cares.

This is a fantastic opportunity to join Sodexo, a global leader in Facilities Services with over 430,000 colleagues worldwide, working at the state of the art Global Headquarters of the leading BioPharmaceutical company in the UK at the Cambridge Biomedical Campus.

This is a physically active role where you'll be on your feet as a visible presence and the welcoming face of our vibrant corporate site, offering a helping hand to ensure flawless workplace operations and shape that all-important guest experience.

You will be responsible for the presentation and effective operation of office spaces, brew hubs, stationery hubs, meeting rooms, event spaces, collaboration areas, assisting with Food Service, and hosting building tours – ranging from schools to company executives.

If you’re looking for a role where your personality will shine and with variety in your day, this could be the job for you!!!

What you'll do:

• Be a friendly and professional first point of contact for employees, clients and visitors
• Respond promptly to service requests and incoming communications
• Be the first point of contact for the reporting of maintenance issues and trouble shoot or liaise with 3rd party contractors to resolve
• Support and deliver engaging site tours, including hosting visits for pupils from local schools, helping to showcase the workplace and build community connections
• Ensuring Tea/Coffee Machines in Vending hubs are stocked and operating issues reported
• AV troubleshooting in meeting rooms, events set up
• Maintain clean, organised and inviting spaces across meeting rooms, communal areas and reception spaces
• Working in Food Service Areas, serving customers at Till points or serving delicious hot and cold foods
• Proactively monitor and report Health & Safety matters
• Collaborate with internal teams to deliver a seamless workplace experience
• Be willing to be Cross trained to support a variety of areas of the operation

What you'll bring:

• Previous experience in a similar role or a hospitality, retail, hotel or events background preferred - but if you've got a great and engaging personality and think you could do this role, we'd be happy to hear from you
• A positive, energetic and proactive attitude with a passion for customer service
• Proficient in office software (e.g., Microsoft Office, excel, PowerPoint, outlook)
• Strong organisational abilities and attention to detail
• Comfortable with engaging with members of the public including school children

What we offer:

• On-the-job training with experienced professionals
• Fully funded apprenticeship qualifications
• Career development opportunities within Sodexo
• A friendly and supportive work environment
• Wellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
• Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit.
• Career Growth – Apprenticeships, learning tools, and development opportunities.
• Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.

Join us and be part of a company that values its employees and offers real career growth opportunities.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications