Customer Service and Export Team Leader

Michael Page (UK); Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global manufacturing business is seeking a Customer Service & Export Team Leader for their Leeds office. The successful candidate will lead a team, manage customer orders, and ensure excellent service to B2B clients. This position offers a competitive salary and great benefits, positioning you at the forefront of a growing industry.

Benefits

Free on-site parking

Private medical insurance

Discretionary bonus

Free meals provided on site

Company Pension

Other salary sacrifice benefits

Qualifications

• Understanding of export documentation.
• Experience managing a customer service function highly desirable.

Responsibilities

• Provide leadership to the Customer Service & Export Team of 6fte.
• Ensure world-class service and manage customer orders from processing to delivery.
• Handle customer escalations and related documentation.

Skills

Knowledge of export of customer orders

Strong communication skills

Ability to build strong stakeholder relationships

Job description

• Customer Service & Export Team Leader
• Leeds

About Our Client

Page Group are supporting a key client on the appointment of a new Customer Service & Export Team Leader at their Leeds based offices. Our client is an industry leading business within the global manufacturing space, and due to recent growth in the business, they are looking for the CS & Export Team Leader to handle manage day to day activities across a team of 6fte

Job Description

• Provide support, direction and leadership to the Customer Service & Export Team of 6fte
• Ensure world class service is provided to global B2B Customers via phone, email and customer portal
• Ensure customer orders are managed from processing through to dispatch, delivery and exportation
• Manage customer orders in line with contractual SLA's around timescales
• Take ownership of customer escalations
• Ensure correct export documentation is completed for customer orders in line with regulatory requirements
• Work closely with logistics and 3rd party carriers to ensure the smooth movement of customer orders
• Work closely with purchasing and production to understand stock levels, customer demand, and projected lead times to best manage customer expectations around orders
• Provide support to global sales teams around product availability and customer support

The Successful Applicant

• Knowledge of export of customer orders
• Understanding of export documentation
• Experience managing a customer service function (highly desirable)
• Strong communication skills, both written and verbal
• Ability to build strong stakeholder relationships

What's on Offer

The role will join a leading global manufacturing business at their offices based in the Leeds Area.

The role offers a generous salary, with a discretionary bonus attached along with great benefits including:

• Monday to Friday 08-30 to 16-30 (1 hr lunch and 2 breaks )
• Free on-site parking
• Private medical insurance
• Discretionary bonus
• Free meals provided on site
• Company Pension
• Other salary sacrifice benefits