Customer Services Team Leader

Sewell Moorhouse Recruitment; Bradford; On-site; GBP 30,000 - 42,000; Full time

Job summary

A growing West Yorkshire business seeks an experienced Customer Services Team Leader to support its expanding customer service team. The ideal candidate will manage call center operations, handle complex queries, and ensure high-quality customer service. This role offers excellent long-term progression within a supportive work environment.

Benefits

Modern office near transport links

Excellent long-term progression

Supportive team environment

Qualifications

• 3 or more years' experience in customer service, ideally in a team leader/managerial role.
• Demonstrated strong customer service and communication skills.
• Ability to work under time constraints and deadlines.

Responsibilities

• Manage the customer service team, providing support and handling complex queries.
• Oversee call center activities, including claims and complaint handling.
• Ensure documentation and data management processes are upheld.

Skills

Customer Service

Communication

Attention to Detail

Time Management

Job description

Sewell Wallis is working with a well-established, growing West Yorkshire business based in the Bradford area, which is currently looking for an experienced Customer Services Team Leader to join the business and support the customer service team.

As Customer Services Team Leader you will play a key role within the Customer Services Team. You will use your experience and expertise to be the first point of contact for complex and technical queries of the team and will provide additional support to the Customer Care and Quality Manger and Customer Services Manager.

What will you be doing?

• Call Centre Management.
• Claims Handling.
• Complaint Handling.
• Call Handling.
• Data Handling.
• Issue of documentation.

What skills are we looking for?

• 3 or more years' experience within customer service, ideally within a team leader/managerial level role.
• Strong customer service and communication skills.
• Candidate must show strong attention to detail.
• Be comfortable working with time constraints and deadlines.

What's on offer?

• Modern office located near good transport links.
• Excellent long-term progression.
• Supportive environment and opportunity to work with a friendly team.

Send us your CV below or contact Becky Gibson for more information.

To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.