Trading Team Leader

Morrisons; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

Morrisons is seeking an enthusiastic Trading Team Leader to lead a high-performing team in delivering outstanding service within their retail environment. Duties include ensuring compliance with standards, team development, and customer satisfaction. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service.

Qualifications

• Proven experience in delivering exceptional customer service.
• Strong leadership skills with a passion for coaching.
• Operational and technical knowledge of the department.

Responsibilities

• Ensure outstanding service and operational excellence.
• Coordinate communication within the replenishment department.
• Drive customer satisfaction and build relationships.

Skills

Leadership

Customer Service

Data Analysis

Team Development

Job description

Are you looking for an opportunity to lead, inspire, and drive high performance within a dynamic retail environment? At Morrisons, we are looking for an enthusiastic and experienced Trading Team Leader to ensure our store delivers outstanding service and operational excellence.

As a Trading Team Leader, you will lead and motivate your team to deliver top-tier store standards, ensuring our shelves are stocked and ready for customers. You will also:

• Maintain compliance with Health & Safety, legal standards, and all internal policies to keep our team and customers safe.
• Coordinate day-to-day communication within the replenishment department and work closely with managers and colleagues to meet sales and profit goals.
• Develop and multi-skill your team, providing the tools, guidance, and coaching they need to thrive.
• Drive exceptional customer satisfaction by delivering excellent customer service and building strong relationships with both customers and colleagues.
• Use data analysis to identify opportunities and risks, then take action with the Trading Manager to drive continuous improvement.
• Minimise waste, monitor stock handling, and ensure products are stored and rotated correctly.

About you

We're looking for enthusiastic and authentic leaders to join our store teams who are passionate about providing amazing customer services every day.

Ideally, you will have:

• Proven experience in delivering exceptional customer service and building lasting relationships.
• Strong leadership skills with a passion for coaching and developing teams to achieve high performance.
• A sound operational and technical knowledge of the department with the ability to solve problems and support your team effectively.
• Energised by customer interaction and always looking for ways to enhance the shopping experience.
• Able to plan, organise, and manage your workload effectively while ensuring all company policies are followed.

About us

Shopkeepers for over 100 years, we love providing our customers with a great shopping experience they won’t find anywhere else.

At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.

The UK’s 4th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.

At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.