Customer service executive fixed term 12 months

TE Connectivity Corporation; Swindon; On-site; GBP 28,000 - 36,000; Full time

Job summary

TE Connectivity Corporation is recruiting a Customer Service Executive on a fixed-term 12-month contract to manage day-to-day UK account partnerships. You will handle contract reviews, expedite orders, process quotations, returns, and credit/debit inquiries while maintaining strong cross-functional relationships.

The role emphasizes timely order fulfillment, proactive communication, and adherence to TESOG policies.

Qualifications

• Typically requires 4 or more years of related work experience.
• Requires high school diploma; completion of an AA degree or equivalent is preferred.

Responsibilities

• Be the primary day-to-day interface for assigned account partners in the UK.
• Carry out contract reviews on orders/schedules and process them within SAP.
• Progress and expedite orders as requested; process requests for quotations.
• Process customer returns and investigate credit/debit requests and queries, issuing credits/debits as needed.
• Conduct regular reviews with your account base to discuss On-Time Delivery, backlog, and support issues.
• Review, action, and issue all relevant order-related reports.
• Follow TESOG policies and procedures and proactively perform quote follow-up activities.

Skills

Customer service

Account management

Order processing

Education

High School Diploma

AA degree or equivalent

Tools

SAP

Job description

Job Title: Customer service executive fixed term 12 months

Posting Start Date: 9/10/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

TE Connectivity's Customer Service teams interact with customers and company sales representatives to handle a variety of pre-sales and post-sales service functions. They use phone, email, and the internet to manage customer correspondence and internal enquiries. They also investigate and resolve customer complaints.

A key focus of the role is developing strong working relationships with customers and internal support functions.

Your new role:

• Be the primary day-to-day interface for assigned account partners in the UK
• Carry out contract reviews on orders/schedules and process them within SAP
• Progress and expedite orders as requested.Process requests for quotations
• Process customer returns.Investigate credit and debit requests and queries, issuing credits/debits where necessary
• Conduct regular reviews with your account base to discuss OTD (On-Time Delivery), backlog, and general support issues.
• Review, action, and issue all relevant order-related reports
• Follow TESOG policies and procedures
• Proactively perform quote follow-up activities

Your ideal background:

Typically requires 4 or more years of related work experience. Requires high school diploma. Completion of an AA degree or equivalent is preferred.

Competencies

Job Locations:

SITE H FARADAY ROAD
SWINDON, Swindon SN3 5HH
United Kingdom