Customer Service Agent (CSA)

Abm-Industries-Inc.-2; Bentfield; On-site; GBP 29,000 - 31,000; Full time

Job summary

Blue Handling at Stansted Airport is recruiting Customer Service Agents to support passengers as part of the Ground Operations team. No prior airport experience is required; comprehensive training will prepare you for the role and a career in aviation.

These are full-time, permanent roles with rosters including early and late shifts, weekends and holidays, plus opportunities for progression as the operation grows.

Qualifications

• Able to provide excellent customer service to passengers.
• Self-starter, motivated and a team player.
• Right to work in the UK (Pre-Settled Status accepted).
• Ability to work in a fast-paced environment.
• Minimum age 18.

Responsibilities

• Assisting and guiding passengers at the check-in area
• Baggage processing
• Boarding of passengers onto their respective flights
• Provision of passenger assistance, handling customer complaints and other duties as assigned

Skills

Customer service

Team player

Fast-paced

UK work rights

Job description

JOB TITLE: Customer Service Agent (CSA)

LOCATION: Stansted Airport

SHIFT PATTERN: Set roster pattern of 4 days on 2 days off (4 early shifts, 2 off, 4 late shifts, 2 off)

HOURS: Full Time Permanent

PAY: £28,857 per annum

**Exciting new roles

Blue Handling provides Ground Handling services to Ryanair at its largest European base and are currently recruiting Customer Service Agents to provide excellent customer service to our passengers as part of the Ground Operations team located at Stansted Airport.

These are exciting roles at the forefront of our Stansted operation with a financially secure airline, working airside to deliver a range of customer services to our passengers.

These roles are all full-time and permanent positions. No previous airport or aviation experience is required – our fantastic training team will prepare you for your new role with both classroom and practical training.

This role is ideal if you want to kickstart your career in aviation.

Please note this a shift-based role with shifts around our busy flight schedule that will include early starts, late finishes and weekends, including bank holidays.

• Assisting and guiding passengers at the check-in area
• Baggage processing
• Boarding of passengers onto their respective flights
• Provision of passenger assistance, handling customer complaints and other duties as assigned

Requirements

• Able to provide excellent customer service to our passengers
• Self-starter, motivated and a team player
• Unrestricted right to live and work in the UK (Pre-Settled Status accepted)
• Ability to work in a fast-paced environment
• Minimum age 18
• 224 Hours leave per year (Equivalent of 26 Days)
• Full training and uniform supplied
• Regular promotion opportunities before each new season (due to projected growth)
• Discounted airport shopping, food and beverage with a Stansted Airport ID
• Free staff car parking
• Discounted commuter travel for public transport
• Cycle to Work scheme

As part of the application process, candidates are required to disclose any unspent convictions as it may affect their eligibility for obtaining an airside pass.

Successful candidates will be required to complete a full 5-year background check in order to obtain an airport ID.