Airport Ground Ops: Customer Service Agent (Full Training)

ABM UK; Bentfield; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Full training

Uniform provided

Promotion opportunities

Staff car parking

Discounted airport shopping

Discounted commuter travel

Cycle to work

Annual leave 26 days

Job summary

Blue Handling provides Ground Handling services to Ryanair at Stansted Airport and is recruiting Customer Service Agents to support our passengers as part of the Ground Operations team located at Stansted Airport.

These roles are full-time and permanent. No prior airport or aviation experience is required – training will prepare you for the job with classroom and practical sessions. Shift pattern includes early/late shifts and weekends, with bank holidays. Salary £28,857 per annum.

Qualifications

• Able to provide excellent customer service to our passengers.
• Self-starter, motivated and a team player.
• Unrestricted right to live and work in the UK (Pre-Settled Status accepted)
• Ability to work in a fast-paced environment
• Minimum age 18

Responsibilities

• Assisting and guiding passengers at the check-in area
• Baggage processing
• Boarding of passengers onto their respective flights
• Provision of passenger assistance, handling customer complaints and other duties as assigned

Skills

Excellent customer service

Team player

Job description

Blue Handling provides Ground Handling services to Ryanair at Stansted Airport and is recruiting Customer Service Agents to support our passengers as part of the Ground Operations team located at Stansted Airport.

These roles are full-time and permanent. No prior airport or aviation experience is required – training will prepare you for the job with classroom and practical sessions. Shift pattern includes early/late shifts and weekends, with bank holidays. Salary £28,857 per annum.