Customer Service / Heathrow Helper at Heathrow Airport

Optime Group; Hounslow; On-site; GBP 17,000 - 24,000; Full time

Job summary

Optime Group is recruiting for a Heathrow Helper to join a busy airport customer service team. You will assist passengers with directions, information and guidance across Heathrow terminals, helping to create a friendly and welcoming passenger experience.

This role offers flexible shifts, full training, and a clear path to permanent employment for reliable team players. Candidates must be 18+, with strong communication and a proactive, customer-focused approach.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Previous customer service experience is desirable.
• Additional language skills are advantageous.

Responsibilities

• Manage the efficient flow of passengers and help reduce congestion at Heathrow terminals.
• Provide key compliance and security messaging to passengers when required.
• Liaise with Heathrow Security, Airlines, Ground Handlers and UK Border Force.
• Engage positively with passengers from diverse backgrounds and provide clear information.
• Offer wayfinding assistance and general airport guidance.
• Deliver friendly, professional customer service at all times.
• Stand for the duration of the shift.

Skills

Excellent communication

Interpersonal skills

Customer service experience

Languages desirable

Job description

Aviation Recruitment experts Optime are delighted to be recruitingCustomer Service / Heathrow Helperto join a well-established and successful client at Heathrow Airport.

This is a fantastic opportunity to join a customer-focused team in a fast-paced and rewarding airport environment, offering flexible shift options and the opportunity for long-term employment.

As a Heathrow Helper, you will play an important role in creating a positive and welcoming experience for passengers travelling through Heathrow Airport. You will be part of a friendly and professional team, supporting passengers throughout their journey by providing excellent customer service, friendly assistance, information and guidance across the airport.

What’s on offer:

• Rate of Pay: £14.85
• Shift Pattern: 3+ shifts per week
• Shifts available: between 6 hour-8hour (shift will be confirmed)
  ( Example of shifts: 05:00 - 14:00 & 13:30 - 23:00 Break cover : 11:00 - 17:00/12:00 - 18:00 )
• Weekly Pay (every Friday).
• Full training provided.
• Temp to Perm (performance based).
• Induction date : As soon as the reference check for the BLUE ID is completed.

Key Duties:

• Managing the efficient flow of passengers and helping to reduce congestion throughout Heathrow terminals.
• Providing key compliance and security messaging to passengers when required.
• Liaising with Heathrow Security, Airlines, Ground Handlers and UK Border Force.
• Interacting and engaging positively with passengers from a wide range of backgrounds.
• Supporting passengers with wayfinding, directions and general airport guidance.
• Providing friendly, professional and welcoming customer service at all times.
• Helping passengers with questions and providing clear and accurate information.
• Creating a positive passenger experience and supporting people throughout their journey.
• Standing for the duration of the shift.

What we are looking for:

• Excellent communication and interpersonal skills.
• Previous customer service experience is desirable.
• A genuine passion for working with and helping people.
• A friendly, approachable and positive attitude.
• Confident in interacting with passengers and colleagues from different backgrounds.
• Professional, reliable and able to remain calm in a busy airport environment.
• A proactive approach and willingness to go the extra mile to support passengers.
• Ability to work effectively as part of a team.
• Additional language skills are highly desirable.

Requirements:

• Ability to work in a team.
• Great work ethic.
• Excellent communication skills.
• Must be over 18.
• Previous airport and/or cleaning experience would be beneficial.

Please note:

As this is an airport role, successful candidates must pass security checks in-line with CAA regulations. These checks include 5-year work and address history, DBS (must have no disqualifying criminal convictions), valid Right to Work.