Customer Service Agent (CSA)

ABM UK; Bentfield; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Full training

Uniform provided

Promotion opportunities

Staff car parking

Discounted airport shopping

Discounted commuter travel

Cycle to work

Annual leave 26 days

Job summary

Blue Handling provides Ground Handling services to Ryanair at Stansted Airport and is recruiting Customer Service Agents to support our passengers as part of the Ground Operations team located at Stansted Airport.

These roles are full-time and permanent. No prior airport or aviation experience is required – training will prepare you for the job with classroom and practical sessions. Shift pattern includes early/late shifts and weekends, with bank holidays. Salary £28,857 per annum.

Qualifications

• Able to provide excellent customer service to our passengers.
• Self-starter, motivated and a team player.
• Unrestricted right to live and work in the UK (Pre-Settled Status accepted)
• Ability to work in a fast-paced environment
• Minimum age 18

Responsibilities

• Assisting and guiding passengers at the check-in area
• Baggage processing
• Boarding of passengers onto their respective flights
• Provision of passenger assistance, handling customer complaints and other duties as assigned

Skills

Excellent customer service

Team player

Job description

LOCATION: Stansted Airport

SHIFT PATTERN: Set roster pattern of 4 days on 2 days off (4 early shifts, 2 off, 4 late shifts, 2 off)

HOURS: Full Time Permanent

• Exciting new roles**

JOB TITLE: Customer Service Agent (CSA)

LOCATION: Stansted Airport

SHIFT PATTERN: Set roster pattern of 4 days on 2 days off (4 early shifts, 2 off, 4 late shifts, 2 off)

HOURS: Full Time Permanent

PAY: £28,857 per annum

• Exciting new roles**

Blue Handling provides Ground Handling services to Ryanair at its largest European base and are currently recruiting Customer Service Agents to provide excellent customer service to our passengers as part of the Ground Operations team located at Stansted Airport.

These are exciting roles at the forefront of our Stansted operation with a financially secure airline, working airside to deliver a range of customer services to our passengers.

These roles are all full-time and permanent positions. No previous airport or aviation experience is required - our fantastic training team will prepare you for your new role with both classroom and practical training.

This role is ideal if you want to kickstart your career in aviation.

Please note this a shift-based role with shifts around our busy flight schedule that will include early starts, late finishes and weekends, including bank holidays.

Requirements

• Assisting and guiding passengers at the check-in area
• Baggage processing
• Boarding of passengers onto their respective flights
• Provision of passenger assistance, handling customer complaints and other duties as assigned

Requirements

• Able to provide excellent customer service to our passengers
• Self-starter, motivated and a team player
• Unrestricted right to live and work in the UK (Pre-Settled Status accepted)
• Ability to work in a fast-paced environment
• Minimum age 18

Benefits

• 224 Hours leave per year (Equivalent of 26 Days)
• Full training and uniform supplied
• Regular promotion opportunities before each new season (due to projected growth)
• Discounted airport shopping, food and beverage with a Stansted Airport ID
• Free staff car parking
• Discounted commuter travel for public transport
• Cycle to Work scheme

As part of the application process, candidates are required to disclose any unspent convictions as it may affect their eligibility for obtaining an airside pass.

Successful candidates will be required to complete a full 5-year background check in order to obtain an airport ID.