Customer Service Agent

Breedon Group plc; Tudhoe; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Company Pension Scheme

25 days annual leave + bank holidays

Share Saver Scheme

Company Life Assurance Scheme

Employee benefits platform discounts

Job summary

Breedon Group plc is seeking a Customer Service Agent based at Durham Gate Office to support sales and distribution activities across the North Region. You will be the initial contact for queries, coordinate product deliveries from quarries and plants, and collaborate with Sales Managers, Area Operations Managers and Credit Control to ensure excellent service.

The role emphasizes fast-paced coordination, customer satisfaction, accuracy, and a strong commitment to Health, Safety and Environmental

Qualifications

• Experience in customer service or sales support.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Be the first point of contact for sales and distribution queries.
• Coordinate delivery of products across the region.
• Liaise with client base, Sales Managers and Credit Control to ensure smooth operations.
• Support Health, Safety and Environmental standards in daily tasks.

Skills

Customer service experience

Communication skills

Logistics coordination

Problem solving

Attention to detail

Job description

Customer Service Agent

Department: Customer Service and Distribution

Employment Type: Permanent - Full Time

Location: Durham Gate Office, County Durham

Description

Breedon Group plc is a leading vertically-integrated construction materials group in Great Britain, Ireland, and the USA. We're dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation. Joining Breedon means becoming part of a team that values excellence and is committed to making a positive impact.

Love customer service and working with people but looking for something a bit different? Or enjoy sales but looking for a bit more structure in your day? If so, we’d love to hear from you.

Key Responsibilities

As Customer Service Agent based at Durham Gate, Spennymoor in the North Region, you enjoy working in a fast-paced environment alongside a close-knit group of colleagues.

You’re not someone who shies away from challenge; you can think quickly on your feet and make timely decisions all while remaining positive and professional. From liaising with our client base and internal Sales Managers, coordinating the delivery of our products, speaking with Area Operations Managers, and working with Credit Control; each day is guaranteed to be different.

As our next Customer Service Agent, you’ll be the first point of contact for all sales and distribution queries and be responsible for the skillful and efficient delivery of products from our Quarries and Plants across the Region, whilst placing the highest importance on our sustained standards of excellence in all aspects of Health, Safety and Environmental Management you will be a leading contributor to the Company’s zero harm culture.

Skills, Knowledge & Expertise

• You’ll enjoy managing competing priorities and a dynamic work environment
• Overcoming operations and logistics challenges to achieve customer satisfaction
• Maintaining focus on outcomes in a constantly changing environment
• Highly effective communicator and facilitator, able to collaborate across teams and levels
• Attention to detail and a right first-time attitude
• Effective conflict resolution and is adaptable and resilient

Job Benefits

• A tailored, competitive salary
• Company Pension Scheme
• 25 days annual leave, plus bank holidays on top
• Share Saver Scheme
• Company Life Assurance Scheme
• Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands
• Broad learning opportunities and career progression pathways

Diversity Statement:

At Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued. We believe in equality of opportunity for all and encourage applications from a diverse range of candidates.

Join Us:

If you're looking for a role that challenges you, offers progression, and contributes to building better futures, we'd love to hear from you. This position is an opportunity to grow your career within a supportive and dynamic environment at Breedon Group.

Application Process:

Ready to make a meaningful difference? Apply now by submitting your CV and cover letter. We look forward to considering your application and potentially welcoming you to our team.