Customer Service Agent

ZIGUP plc; Plymouth; Presencial; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Quarterly bonus

Holidays 24-26 days

Life assurance 2x salary

Wellbeing services

Vehicle leasing

Pension & save-as-you-earn

Benefits app discounts

Stream App

Descripción de la vacante

Northgate is seeking a Customer Service Agent to join our busy branch network. You will be the front line for customers and colleagues, ensuring great service and smooth operations as vehicles are booked, moved and managed daily.

No prior industry experience is required; our proven induction training will bring you up to speed. A Full UK or EU driving licence is essential, with a supportive team and clear development paths.

Formación

• Full UK or EU Driving Licence required.
• Customer service experience is preferred but not essential due to induction training.
• Calm, ‘can-do’ attitude and ability to handle multiple tasks.

Responsabilidades

• Serve as the first point of contact for customers at the branch.
• Process bookings, resolve rental queries and perform account administration.
• Oversee daily vehicle movements in and out of the branch.
• Support colleagues and managers to ensure vehicles are where they need to be.

Conocimientos

Customer service

Administration

Multi-tasking

Communication

Educación

Full UK/EU Driving Licence

Descripción del empleo

Salary:£28,734
Weekly Hours: 42.5 hours

Shift Patterns

Monday – Friday: Hours in between 07:30 – 18:30

Saturday 08:00 – 17:30 (On rotation)

Day in lieu during week if rota’d in on Saturday

As aCustomer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.

Life as a Customer Service Agent with Northgate

Our branches are busy, fast-paced places to be and, as aCustomer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering agreat servicewith a smile is second nature. Whereyou really excelis in managing more than one task at a time - from sourcing vehicles so you can say yes to booking, resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.

You don’t need any previous industry or vehicle rental administration experience to join our team (ourproven induction trainingwill take care of that) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude(along with a Full UK or EU Driving Licence, of course!)to get things done.

As a Customer Service Agent with Northgate, we offer

• A fantasticquarterly bonusscheme (up to £1436pa OTE)
• Startwith24days,increasingto26dayswithservice, plusthe flexibility tobuy or sellup to5 extra dayseach year. Of course,you’llhave public holidays too andanextra dayofftocelebrate your birthday!
• freelife assurance(2x your salary)
• well-beingservices (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• exclusive colleague-onlyvehicle-leasingschemes
• pension&save-as-you-earnshare scheme
• OurBenefits Appoffering unlimited access to a huge range ofretailer discountsandcashback deals(incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few
• Stream Appfor all our colleagues - a Financial Wellbeing app that gives you morecontrol over your pay. Not only does it let you choosewhento get paidit also lets you put money aside each month and in addition you can getdiscountson your shopping, check what benefits you're eligible for and can even put you in touch with afinancial coach!

About Us

With over 60 branches nationwide, Northgate are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.