Customer Service Agent

Ross Real Estate Services; North West Leicestershire; On-site; GBP 20,000 - 24,000; Part time

Job summary

Join a dynamic team as a Customer Service Agent at a leading housing provider. This part-time role offers a supportive environment where you'll assist customers with various inquiries. Enjoy a 27.5-hour work week, competitive benefits, and opportunities for personal growth. The company emphasizes a positive culture and work-life balance, making it a great place to thrive in your career.

Benefits

Private Healthcare Options

Agile Working

Pension Scheme

Discount Schemes

Health and Well-being Emphasis

25 Days Holiday (pro rata)

Qualifications

• No previous housing sector experience needed, quick learning on the job.
• Basic technology knowledge required, excellent telephone manner essential.

Responsibilities

• Handle customer contacts for repairs, payments, and sensitive issues.
• Maintain exceptional experiences across calls, emails, and webchats.

Skills

Customer Service

Communication

Empathy

Job description

Join to apply for the Customer Service Agent role at Ross Real Estate Services

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Join to apply for the Customer Service Agent role at Ross Real Estate Services

AT THE FOREFRONT OF FUTURES

Were on the hunt for a part-time (27.5 hours)positive, friendly and empathetic Customer Service Agentto join our buzzing, friendly and experienced team, ready to support you on your career journey and our mission to deliver Great Places, Great Services and Great Tomorrows.

As a top performing housing provider, no two days are the same for our busy team. We handle a massive variety of contacts - from helping customers with repairs and payments to tackling arrears and dealing with sensitive issues so youll need to be calm under pressure, resilient and respectful even when faced with challenging situations.

Youll be a natural people-person with the skills to flick effortlessly between calls, emails and webchats, while maintaining exceptional experiences for our valued customers - whatever the channel.

You dont need previous experience of the housing sector - because youll learn loads on the job very quickly, supported by our 3-week induction programme to build your knowledge. You will however need a basic knowledge of technology and an excellent telephone manner.

Youll start your career journey in our amazing new workspace and on completion of your 3-month training period and having met the necessary criteria youll progress to agile working. Not only do we provide the equipment to enable you to work from home comfortably, youll have access to our local Touchdown points where you can book a desk, work alongside your colleagues or those from other teams. We also invest in your development, taking your progression very seriously. Whatever you put in you get out!

Above all youll be diligent, professional, and a fantastic ambassador for Futures Housing Group because as far as our customers are concerned,you are Futures!

Whilst we work hard to achieve outstanding performance, we recognise its just as important to have fun and socialise with colleagues from other teams around the business, that is why weve invested in a state-of-the-art building along with games area in our Atrium and free refreshments. Our aim is to make your working week as rewarding as possible.

That sounds like me. What can you offer?

If youre successful, youll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, agile working, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. To support your work life balance, in addition to 25 days (pro rata) holiday a year plus bank holidays and 27.5 hour working week, we also promote the chance to buy and sell holiday throughout the year. Youll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing youre helping people and communities across our region to thrive.

To start your Futures Journey take a look at our role profile! Please note we may contact candidates prior to the closing date or close early should application levels be high. Be sure to use the URL provided, we'd hate to miss your application!

Who we are

Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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