Customer Service Agent

Wasterecruit Ltd; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading Waste Management and Recycling company in London is looking for a Customer Service Agent to join its busy team. This full-time position involves responding to customer inquiries, managing service bookings, and ensuring high levels of customer satisfaction. Candidates should have relevant experience and strong communication skills to thrive in this fast-paced environment.

Qualifications

• Previous experience in customer service, preferably in Waste Management or Construction.
• Strong communication skills, with a professional phone manner.
• Ability to work in a fast-paced environment while maintaining accuracy.

Responsibilities

• Responding to customer inquiries via phone, email, and live chat.
• Managing service bookings for waste disposal.
• Handling customer complaints and ensuring resolution.

Skills

Communication

Problem-Solving

Attention to Detail

Organisational Skills

Multitasking

Education

Experience in customer service

Knowledge of health, safety, and environmental regulations

Tools

CRM software

Job description

Our client, a leading Waste Management and Recycling company in London specialising in Construction Waste, is looking to appoint a Customer Service Agent to joins it’s busy customer service department. Acting as the primary point of contact for customers and clients, your key responsibilities will include:

• Responding to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Managing service bookings, including scheduling pick-ups, deliveries, and waste disposal appointments.
• Maintaining a high level of professionalism while addressing customer requirements, concerns and feedback.
• Providing accurate information regarding services, scheduling, pricing, and Company policies.
• Handling customer complaints and issues efficiently, ensuring resolution in line with company standards.
• Coordinating with other departments (e.g. Logistics, Operations, and Management) to ensure smooth service delivery.
• Following up with customers after service delivery to ensure satisfaction and build long-term relationships.
• Monitoring and reporting on customer feedback trends to help improve service delivery.
• Collaborating with the sales team to provide support for new client accounts and business opportunities.

Key Skills and Qualifications:

• Previous experience in customer service, preferably in the Waste Management or Construction Industry.
• Strong communication skills, both verbal and written, with a professional phone manner.
• Excellent problem-solving abilities with a proactive attitude toward issue resolution.
• Strong attention to detail, organisational skills, and the ability to multitask.
• Ability to work in a fast-paced environment while maintaining a high level of accuracy.
• Basic computer proficiency, including knowledge of CRM software (experience with waste management systems is a plus).
• Knowledge of the construction and waste management sector's health, safety, and environmental regulations is advantageous.
• A friendly and approachable demeanour with a genuine passion for helping customers.

This is a full-time, permanent opportunity. Work hours are Monday to Friday, 7:30am – 4:30pm, plus every other Saturday morning (7:30am – 12:00pm).

Ref: J9517

Application form

First name

Last name

Phone

Email

Job requirements

Minimum salary required

Required location

Attach CV

Attach CV If you've previously sent a CV to us, there is no need to upload your CV