Customer Service Agent

DSV; Immingham; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Enhanced Annual Leave Entitlement

Salary Sacrifice Car Scheme

Salary Sacrifice Cycle Scheme

WeCare App

LifeWorks app

Life Insurance

Job summary

DSV is seeking a proactive Export Customer Services professional in the United Kingdom to handle export shipments and key account interactions. You will manage bookings from UK exporters, coordinate with UK sites for collections, and guide warehouse teams via the Transport Management System.

The role requires strong communication, attention to detail, and excellent customer service abilities, with experience in freight/transport being advantageous. Right-to-work checks will apply.

Qualifications

• Experience in freight/transport is advantageous.
• Ability to work accurately with bookings and administration.
• Willingness to undergo right-to-work checks and references as required.

Responsibilities

• Communicate professionally with customers to fulfil traffic requirements.
• Receive bookings from UK exporters via online platform or email.
• Contact UK sites to book collections.
• Instruct UK Warehouse/Distribution teams for loading/offloading cargo using our TMS.
• Liaise with DSV offices in the UK and abroad for discrepancies or special requirements.
• Ensure compliance with legislation and operating procedures.
• Perform general administration including invoicing, filing, queries, and POD handling.
• Communicate with internal/external customers, suppliers, and other offices as required.

Skills

Customer service

Communication

Attention to detail

Self-motivated

MS Office

Logistics coordination

Tools

Transport Management System

Job description

The successful candidate will be dealing with Export shipments and Export customer services, for general accounts and larger key account customers. What will you be doing?

• Communicate effectively in a professional manner with customers to ensure their traffic requirements are fulfilled in line with their booking instructions.
• Receive bookings from UK Exporters either via our online booking platform or by e-mail
• Contact UK places to book in collections.
• Instructing UK Warehouse and Distribution teams for loading/offloading of cargo to vehicles using our Transport Management System.
• Liaise with other DSV offices in the UK and abroad, reporting any discrepancies or specific requirements.
• Ensure legislative compliance in all areas.
• Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment.
• Perform and correctly implement General Administration, e.g. invoicing, filing, queries, claims, POD handling
• Communicate efficiently and effectively with internal and external customers, suppliers, and other offices, as required by operational procedures.
• Previous experience within freight/transport would be advantageous
• Self-driven, good attention to details with a positive outlook
• Excellent customer services skills
• Excellent communication skills both written and verbal
• Proficient in the use of MS Office
• Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years' worth of referencing and criminal record checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

• Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
• In addition, we can offer access to a selection of employee benefits, such as: Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
• Salary Sacrifice Cycle Scheme
• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
• LifeWorks app for access to cashback and discounts on high street and online brands.
• Life Insurance and which includes access to expert probate support.