Customer Service Agent

Adria Solutions Ltd.; Hempstalls; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading supplier of white goods seeks a proactive Customer Service Agent to support B2B clients. This role encompasses managing inquiries, processing orders, and maintaining strong client relationships. The ideal candidate will thrive in a fast-paced environment and contribute to an excellent service standard.

Benefits

Competitive salary and benefits

Opportunities for professional growth and training

Collaborative and supportive working environment

Employee discounts on products

Qualifications

• Previous experience in a customer service role, preferably in B2B.
• Strong verbal and written communication skills.
• Proficiency in CRM systems.

Responsibilities

• Handle incoming calls and emails regarding orders and service queries.
• Process orders and returns using internal management system.
• Provide product guidance and troubleshooting support.

Skills

Communication

Multitasking

Problem Solving

Tools

CRM systems

Microsoft Office Suite

Job description

Customer Service Agent

Our client is a leading supplier of white goods to businesses across the UK and Europe. They provide high-quality appliances and tailored solutions to retailers, property managers, and commercial clients. Their focus on customer satisfaction and operational excellence sets them apart in the industry.

Role Overview

The client is seeking a Customer Service Agent to be the first point of contact for their B2B customers. The successful candidate will play a vital role in maintaining strong client relationships by responding to enquiries, managing orders, coordinating deliveries, and providing post-sale support.

Key Responsibilities

• Handle incoming calls and emails from business customers regarding orders, deliveries, product details, and service queries
• Conduct outbound calls to build client relationships and share updates or promotions
• Process orders and returns using the internal order management system
• Liaise with logistics, sales, and technical departments to resolve customer issues
• Provide product guidance and troubleshooting support for white goods
• Maintain accurate records of all customer interactions and feedback
• Highlight recurring issues and recommend improvements to enhance service quality
• Assist account managers with client communications and regular updates

Requirements

• Previous experience in a customer service role, preferably in a B2B or technical environment
• Strong verbal and written communication skills
• Ability to handle multiple tasks and prioritise effectively
• Proficiency in CRM systems and Microsoft Office Suite
• Knowledge of white goods or similar technical products is advantageous
• A proactive, solution-oriented approach

What’s on Offer

• Competitive salary and benefits
• Opportunities for professional growth and training
• A collaborative and supportive working environment
• Employee discounts on products

Interested? Please Click Apply Now!

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