Customer Service Advocate - Warm, Problem-Solving & Flexible

Inter IKEA Systems B.V.; Cardiff; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

15% IKEA discount

Life Assurance 4x pay

Enhanced pension contributions

Interest-free loans

Given Day – paid leave

Job summary

IKEA Cardiff is hiring a Customer Relations Assistant to greet customers, support with checkouts and returns, and turn challenges into positive solutions. You’ll be the friendly face and voice helping visitors enjoy a great shopping experience in a busy, people-first environment.

Key qualities include a customer-first mindset, ability to handle multiple tasks with composure, and basic computer skills. The role is on-site in Cardiff with flexible hours to match store needs.

Qualifications

• You keep a positive, customer-first approach and handle multiple tasks with patience.
• You remain professional, friendly and calm when dealing with customers.
• You are comfortable using a till and basic computer systems.

Responsibilities

• Operate checkouts and returns desk, ensuring accurate cash handling and service.
• greet customers warmly and provide friendly support throughout their visit.
• Resolve customer complaints quickly and professionally.
• Ensure proper handling and escalation of returned products.

Skills

Customer focus

Teamwork

Problem solving

Computer literacy

Tools

Cash handling

Job description

IKEA Cardiff is hiring a Customer Relations Assistant to greet customers, support with checkouts and returns, and turn challenges into positive solutions. You’ll be the friendly face and voice helping visitors enjoy a great shopping experience in a busy, people-first environment.

Key qualities include a customer-first mindset, ability to handle multiple tasks with composure, and basic computer skills. The role is on-site in Cardiff with flexible hours to match store needs.