Customer Service Advisors

Confidential; Nottingham; On-site; GBP 19,000 - 21,000; Part time

Benefits offered by this job

Flexible schedule

Temporary position

Job summary

Confidential in Nottingham is seeking Customer Service Advisors to assist customers with queries and provide helpful solutions in a retail setting. This temporary role supports day-to-day operations and aims for excellent customer satisfaction.

You will respond professionally, handle purchases, returns, exchanges, and complaints, maintain a tidy workspace, and collaborate with colleagues during busy periods. Hourly pay ranges from £13.50 to £15.00 depending on experience.

Qualifications

• Respond to customer queries promptly and politely.
• Provide accurate information about products and services.
• Assist customers with purchases, returns and exchanges.
• Resolve complaints efficiently and effectively.
• Maintain a tidy workspace.
• Collaborate with team members to ensure smooth store operations.

Responsibilities

• Respond to customer queries in a professional and friendly manner.
• Provide accurate information about products and services.
• Assist customers with purchases, returns, and exchanges.
• Resolve customer complaints efficiently and effectively.
• Maintain a tidy and organised workspace.
• Collaborate with team members to ensure smooth store operations.

Skills

Strong communication

Interpersonal skills

Customer-focused

Proactive attitude

Attention to detail

Basic numeracy

Team collaboration

Job description

Customer Service Advisors are needed to assist customers with their queries, provide helpful solutions, and ensure a seamless shopping experience in the retail sector. This role is essential in supporting day-to-day operations and maintaining excellent customer satisfaction.

Client Details

A retail organisation based in Nottingham, focused on providing quality products and services to its customers.

Description

• Respond to customer queries in a professional and friendly manner.
• Provide accurate information about products and services.
• Assist customers with purchases, returns, and exchanges.
• Resolve customer complaints efficiently and effectively.
• Maintain a tidy and organised workspace.
• Collaborate with team members to ensure smooth store operations.
• Handle customer transactions accurately.
• Support other departments as needed during busy periods.

Profile

• Strong communication and interpersonal skills.
• A proactive attitude towards helping customers.
• The ability to handle queries and complaints professionally.
• Attention to detail and a commitment to accuracy.
• Basic numeracy skills for handling transactions.
• An approachable and customer-focused manner.

Job Offer

• Hourly pay between 13.50 - 15.00, dependent on the level of experience.
• Temporary position offering flexibility.
• Benefits to be confirmed by the employer.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.