Customer Service Advisor x 2 Posts

Government of The United Kingdom

South Shields

Hybrid

GBP 27,000 - 32,000

Full time

7 days ago

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Benefits offered by this job

Hybrid working

Job summary

Government of The United Kingdom is recruiting two Customer Service Advisors to join the Housing Contact Centre in South Shields. The role is permanent, full-time, 37 hours per week, with hybrid working available. Salary is £29,542 per annum, working 09:00–17:00, with some shifts 08:00–18:30.

Closing date 17 Sep 2026. Town Hall, South Shields, CO04826. The successful candidates will handle customer enquiries, deliver high-quality service as the first point of contact, and help residents with

Qualifications

Experience in handling customer inquiries and resolving issues.
Strong communication and interpersonal skills.
Ability to work in a fast-paced contact centre.

Responsibilities

Respond to customer enquiries as first point of contact.
Provide accurate information and resolve requests efficiently.
Collaborate with team to ensure service standards.

Skills

Customer service experience

Communication skills

Problem solving

Job description

Customer Service Advisor x 2 Posts

Job Summary

Contract Type: Permanent

Working Pattern: Full time

Advert Start Date: 03/09/2026

Advert End Date: 17/09/2026 12:00

Salary: £29,542 pa

Hours per week: 37

Job Category: Admin/Secretarial/Customer Services

Vacancy ID: 301438

Employment Location: Town Hall, South Shields

Post Number: CO04826

Number of posts: 2

Closing date: 17 Sep

Further Information

Customer Service Advisor x 2 Posts

(Town Hall, South Shields)

£29,542 pa

Hours of Work

Monday to Friday, 09:00 - 17:00 but must be able to cover all shifts from time to time ranging between 08:00 and 18:30

You will provide an excellent customer focused service by delivering consistently high quality assistance to our customers by answering and resolving their enquiries as the first point of contact, and dealing with their requests for service efficiently and effectively.

This role is based within our Housing Contact Centre at the Town Hall, South Shields. Hybrid working is available.

We offer an excellent benefits package and further information is available here - website link hidden for privacy.

We do not currently offer skilled worker visa sponsorship.

To view our Privacy Notice please visit: website link hidden for privacy.

Closing date: Noon, Thursday 17 September 2026.

Supporting documents