Housing Repairs Customer Service Advisor – 2 roles

We Manage Jobs(WMJobs); Cannock Chase; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible and hybrid working

Local Government Pension Scheme

23 days annual leave

Cycle to Work scheme

Free car parking

Job summary

Cannock Chase Council is seeking a Housing Repairs Customer Service Advisor to be the front face of the Housing Repairs and Maintenance service. You will handle calls, emails and online enquiries, delivering high-quality information and support to residents in a fast-paced contact centre.

The role offers hybrid working, 37 hours per week, and a permanent contract. Salary is Grade C, with a pay award pending, and benefits include a Local Government Pension Scheme and generous annual leave.

Qualifications

• Excellent communication and interpersonal skills.
• Commitment to delivering outstanding customer service.
• Experience of working in a customer service environment.
• Strong problem solving skills; IT skills sufficient to input and retrieve data using Microsoft packages and bespoke software systems.

Responsibilities

• Be the first point of contact for residents in the Council’s Housing Repairs and Maintenance service.
• Handle calls, emails, and online enquiries to provide accurate information and excellent service.
• Ensure residents can access housing repair services efficiently and fairly.
• Maintain data using Microsoft packages and bespoke software systems.

Skills

Communication

Customer service

Teamwork

Problem solving

Calm under pressure

Tools

MS Office

Bespoke software

Job description

Housing Repairs Customer Service Advisor – 2 roles

Role Numbers: CH231 & CH232

Grade C: £25,948.96 - £25,989 per annum (pay award pending)

Contract Type: Permanent

Hours: 37 per week (Monday - Friday 9:00am to 5:00pm)

Why join us?

Working for Cannock Chase Council gives you the opportunity to make a real difference while enjoying excellent terms and benefits, including:

• Flexible and hybrid working opportunities
• Local Government Pension Scheme
• 23 days annual leave, rising to 26 days after 5 years continuous service
• Cycle to Work scheme
• Free car parking

About the role

We are looking for a professional, and customer-focused Housing Repairs Customer Service Advisor to join our team. You will be the first point of contact for residents, providing high quality advice and support for the Council’s Housing Repairs and Maintenance service.

Working in our fast-paced Customer Contact Centre you will be the front face of the Council’s Housing Repairs and Maintenance service, dealing with calls and emails covering a range of repair enquiries. This role ensures residents can access housing repair services efficiently and fairly. You will handle enquiries by phone, email and online, ensuring customers receive accurate information and excellent service.

About you

You will have:

• Excellent communication and interpersonal skills.
• A commitment to delivering outstanding customer service.
• Experience of working in a customer service environment.
• Strong problem solving skills IT skills sufficient to input and retrieve data using Microsoft packages and bespoke software systems.
• The ability to remain calm and professional when dealing with challenging situations.
• A positive, flexible approach and the ability to work as part of a team.

Further details are available in the supporting documentation.

Closing date: Sunday 13th September 2026
Interviews: W/C 28th September 2026

Cannock Chase District Council is an Equal Opportunities Employers