Customer Service Advisor x 2 Posts

South Tyneside Council; South Tyneside; Hybrid; GBP 25,000 - 34,000; Full time

Job summary

South Tyneside Council in South Shields is seeking two Customer Service Advisor posts to deliver high quality customer care as the first point of contact for housing services.

Based in the Housing Contact Centre at the Town Hall, South Shields, this role offers hybrid working. Salary is £29,542 per annum, with hours 09:00–17:00 Monday to Friday, and occasional shifts between 08:00 and 18:30.

Closing date: Noon, Thursday 17 September 2026. For more information visit the council website.

Responsibilities

• Answer customer enquiries as first point of contact and resolve requests for housing services efficiently.

Job description

Customer Service Advisor x 2 Posts (Town Hall, South Shields)

£29,542 pa

Hours of Work

Monday to Friday, 09:00 – 17:00 but must be able to cover all shifts from time to time ranging between 08:00 and 18:30

You will provide an excellent customer focused service by delivering consistently high quality assistance to our customers by answering and resolving their enquiries as the first point of contact, and dealing with their requests for service efficiently and effectively.

This role is based within our Housing Contact Centre at the Town Hall, South Shields. Hybrid working is available.

We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere

We do not currently offer skilled worker visa sponsorship.

To view our Privacy Notice please visit: https://southtyneside.gov.uk/article/2780/Privacy-notice-for-job-applicants

Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.

Closing date: Noon, Thursday 17 September 2026.