Customer Service Advisor (with French or Spanish)

TN United Kingdom; Omagh; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor fluent in French or Spanish to join their team in Omagh. This role offers a unique opportunity to engage with customers globally, providing exceptional service and support. You will play a key role in troubleshooting issues and maintaining high service standards while developing relationships with new and existing customers. With a focus on quality and proactive support, you will contribute to a positive customer experience. The company offers career progression opportunities and a supportive work environment, making it an exciting time to join their dynamic team.

Benefits

30 Days Annual Leave

Christmas Shutdown

Exposure to global markets

Qualifications

• Fluency in French or Spanish required.
• Experience in customer relations is essential.

Responsibilities

• Provide exceptional service to customers and resolve issues efficiently.
• Analyze data to establish new customer trends.

Skills

Fluency in French

Fluency in Spanish

Problem-solving skills

Customer service experience

Tools

Outlook

Word

Excel

Job description

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Customer Service Advisor (with French or Spanish), Omagh

Client:

Location: Omagh, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 3553323c4ae5

Job Views: 6

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Your company
It operates on a global basis with sites in the UK, Europe, UAE, Australia, and US. They have created a new position within their business for a Customer Service Advisor. This is a fantastic time to join a global company that will offer career progression opportunities. This position will be at the forefront of identifying new customers and engaging and developing relationships with them, acting as an intermediary to resolve any issues they may have.

Your role
As a Customer Service Advisor, you will deliver exceptional service by handling enquiries, resolving issues efficiently, and ensuring customer satisfaction. With a focus on quality and proactive support, you’ll help maintain the company's high service standards and contribute to a positive customer experience. Your key responsibilities will include:

1. Providing a high level of customer service to both new and existing customers.
2. Troubleshooting and guiding first-time customers through the business process.
3. Analyzing data and reports to establish new customer trends.
4. Maintaining positive working relationships with other business departments.

Requirements

Fluency in French or Spanish and previous experience in a customer relations position. Good problem-solving skills, the ability to manage your workload, and proficiency in Outlook, Word, and Excel. Confidence in collating and presenting data in reports. Ability to work flexibly and non-standard hours to meet the global needs of the business.

What you’ll get in return

• 30 Days Annual Leave + additional days for long service
• Christmas Shutdown
• Exposure to global markets