Customer Service Advisor - Welfare Fund Grants (6-Month)

NECSWS; Wrexham; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Private Medical Cover

25 days holiday (FTE)

Life assurance 4x salary

Group Pension Plan (8.5% employer)

LinkedIn Learning access

Job summary

NEC Software Solutions is seeking a Customer Service Advisor on a 6-month fixed term contract to support the Discretionary Welfare Fund (DAF) for the Welsh Government. You will be the first point of contact, handling enquiries by phone, email and online forms, verifying applications against criteria and processing urgent payments.

You will join a team delivering efficient customer service in a fast-paced environment, upholding the service charter and contributing to targets while benefiting from

Qualifications

• Experience handling customer inquiries via phone, email and online forms.
• Ability to verify details and process applications.
• Strong accuracy in data handling and compliance with service standards.

Responsibilities

• Handle customer enquiries via phone, online and email.
• Process emergency payments and grant applications.
• Liaise with applicants to input information into the DAF system.
• Perform eligibility checks and gather information from applicants.
• Work to meet targets set by the Service Manager.
• Respond to inquiries from clients, citizens, and colleagues.

Skills

Customer service

Phone support

Email support

Tools

NEC system

Job description

NEC Software Solutions is seeking a Customer Service Advisor on a 6-month fixed term contract to support the Discretionary Welfare Fund (DAF) for the Welsh Government. You will be the first point of contact, handling enquiries by phone, email and online forms, verifying applications against criteria and processing urgent payments.

You will join a team delivering efficient customer service in a fast-paced environment, upholding the service charter and contributing to targets while benefiting from