Customer Service Advisor - 6-Months Fixed Term

Nec; Wrexham; Sur place; GBP 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Private medical cover

25 days holiday

Pension scheme

LinkedIn Learning access

Résumé du poste

NEC Software Solutions in Wrexham, UK is seeking an administrator for the Discretionary Welfare Fund (DAF) contract. The role handles applications online, by phone and email, acting as the first point of contact and system administrator to input and process applications.

The position involves data processing, eligibility checks, and liaison with applicants to gather required information while ensuring compliance with the DAF criteria and service standards.

Qualifications

• Process emergency payments and individual assistance grant applications.
• Managing and processing data in a fast-paced office environment.
• Accurate data recording.
• Liaise with applicants to process information into the DAF solution.

Responsabilités

• Act as first point of contact for applicants and system administrator for the NEC system to allow applications to be input and processed.
• Deal with incoming and outgoing correspondence relating to Local Welfare Provision by telephone, email, or letter.
• Undertake eligibility checks with the applicant, seeking information and using additional sources for confirmation.
• Work with the DAF contract to process applications and meet service targets established by the Service Manager.

Connaissances

Data entry

Customer service

Administrative tasks

Communication skills

Outils

NEC system

Description du poste

Job Description

Location: Wrexham, UK

Full time hours a week (6-Month Fixed Term Contract)

Service details:

• NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government.
• The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship.
• Our core function is to verify and resolve grant applications against set criteria
• We help customers over the phone, online and by email.

The Role

We support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone and postal applications. Act as first point of contact for applicants and system administrator for the NEC system to allow applications to be input and processed.

• Process emergency payments and individual assistance grant applications.
• Managing and processing data in a fast-paced office environment.
• Accurate data recording.
• Liaise with applicants to process information into the DAF solution.
• Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation.
• To fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly.
• Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls.
• Work as part of the team in achieving targets set by the Service Manager.
• Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter.
• Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner.
• Act as a key deliverer of the DAF contract.

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.