Customer Service Advisor: Vehicle Coordination & Logistics

Halo Accident Repair Centre Ltd; Sewards End; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Health Insurance

Employee assistance programme

Cycle scheme

Job summary

Halo Accident Repair Centre Ltd in Saffron Walden seeks a Customer Service Advisor to manage site administration and coordinate vehicle collection/delivery with a strong focus on customer service.

The role requires a Full UK Driving Licence, and responsibilities include liaising with customers, planning logistics, and supporting workshop flow. A proactive, detail-oriented team player will thrive here.

Qualifications

• Must have Full UK Driving Licence.
• Excellent communication and customer service skills.
• Strong organisational and admin abilities.

Responsibilities

• Inspect vehicles and assess damage, take clear photos.
• Handle administration and liaise with customers.
• Plan logistics and transport requirements.
• Maintain a clean, safe working area and follow health & safety rules.
• Coordinate with workshop staff to move vehicles efficiently.
• Collect and deliver vehicles with regard to highway laws.
• Support other admin tasks as required by the Bodyshop Manager.
• Bring a positive, proactive attitude and team spirit.

Skills

Customer service

Logistics

Administration

Driving

Job description

Halo Accident Repair Centre Ltd in Saffron Walden seeks a Customer Service Advisor to manage site administration and coordinate vehicle collection/delivery with a strong focus on customer service.

The role requires a Full UK Driving Licence, and responsibilities include liaising with customers, planning logistics, and supporting workshop flow. A proactive, detail-oriented team player will thrive here.