Customer Service Advisor/Driver

Allscreens Nationwide Ltd; Swansea; On-site; GBP 36,000 - 40,000; Full time

Benefits offered by this job

Living Wage Accredited Employer

Employee assistance programme

Health and wellbeing apps

Discounts & cashback

Life Insurance

Health Insurance

virtualGP

Career progression

Pension contributions

Paid breaks

Job summary

Halo is expanding with a BRAND NEW Accident Repair Centre in Swansea, seeking a Customer Journey Specialist/Driver. You will manage all site administration and ensure vehicles are collected and delivered efficiently, while delivering exceptional customer service.

The role involves logistics planning, vehicle inspections with photos, and coordinating with workshop staff to keep throughput high. Full training provided and a strong emphasis on safety and attention to detail.

Qualifications

• Full UK Driving Licence
• Self-motivated, enthusiastic, and organised with a keen eye for detail
• Computer literacy knowledge
• A cooperative team player
• Able to complete work start-to-finish within the given time frame

Responsibilities

• Administrative duties, including liaising with customers
• Logistical and transport planning
• Collect and deliver vehicles adhering to highway laws
• Inspecting vehicles and taking clear photos throughout
• Maintain a clear, methodical and clean working area
• Adhere to Health and Safety guidelines and report issues
• Coordinate with workshop staff to move vehicles efficiently
• Perform other ad hoc administrative duties as allocated by the Bodyshop Manager
• Provide a positive and enthusiastic approach to daily work

Skills

Driving Licence

Detail oriented

Organised

Computer literacy

Team player

Job description

Salary: £35,230 per annum with an increase on completion of probation.

Bonus: up to £3000 per annum

Hours: 7am – 5pm Monday to Friday & 1 in 2 Saturdays depending on business needs.

Halo is the industry leading UK-based accident repair group, with 38 established accident repair centres across the UK and we are

still growing.

Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in

Europe, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development and

employee packages!

We are looking for a Customer Journey Specialist/Driver to join our BRAND NEW Accident Repair Centre in Swansea. This will be our

39th site!The position is a high-profile position within the business and your general job functions include controlling all

elements of the site’s administration. The post holder will ensure all customer vehicles are collected and delivered in an

efficient, timely and professional manner. Providing an exceptional standard of customer service at all times.

The role will include, but is not limited to:

• Administration duties, including liaising with customers.
• Logistical planning and transport planning.
• Collect and deliver vehicles while adhering to all highway laws, including speed limits and restrictions.
• Lightweight (Lorry) training will be required. Full training will be provided.
• Inspecting vehicles and assessing damage; taking clear photos throughout.
• A clear, methodical and clean working area which is to be maintained at all times.
• Adhere to all areas of Health and Safety and report any issues as a matter of urgency.
• Liaising with the workshop staff to get vehicles through the workshop as efficiently and effectively as possible.
• Performing all other adhoc administrative duties as allocated by the Bodyshop Manager.
• Supply a positive & enthusiastic approach to your working day at all times.

What are we looking for?

• Full UK Driving License.
• Self-motivated, enthusiastic, and organised with a keen eye for detail.
• Computer literacy knowledge
• Keen to support others and be a cooperative team player.
• Handle all jobs with due care and attention.
• Able to complete work from start to finish within the time frame given to a high standard.

Our Values

Be Proud – take pride in your work and celebrate your successes, big or small.

Keep It Simple – simple solutions are harder to find than complex ones, but consistency and simplicity matter most

Do the Right Thing – if it feels right in your heart, do it. If it doesn’t, then don’t.

And most importantly, always be extraordinary.

Halo is extremely well known within the insurance industry for having extraordinarily high performing people and since we are a

people thinking business, we know that it’s our teams and centres that provide extraordinary results. Therefore, you can expect an

excellent package and environment.

• Accredited Living Wage Employer
• Employee assistance programme for you and your family
• Health and wellbeing apps
• Retail and restaurant discount and cashback
• Life Insurance
• Health Insurance
• virtualGP
• Enhanced family friendly pay such as maternity and paternity
• Free fruit and pizza
• Refer a friend bonus incentive
• Employee recognition rewards
• Team Event Budget (do something fun together!)
• Discounted LV insurance
• Get appreciated for your time with paid breaks
• We invest in YOU with opportunities for career progression
• Pension contributions
• Work within a modern and clean working environment
• And we are always open to hearing what our people want!

We are committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all

candidates to be at their best. We are an inclusive workplace, where staff respect one another, feel valued for their differences

and can be themselves.

To discuss this position or any of our positions in more detail feel free to contact our recruitment team via

[e-mail] [[e-mail]] or call 01243 546185, we aim to respond to all enquiries within 24 hours.