Customer service advisor -Utilities

InspireUniversity.com; Bury; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading company in Bury is seeking a detail-oriented Customer Service Advisor to join their award-winning team. This role, demanding exceptional multitasking and customer service skills, offers a competitive salary, bonuses, and numerous benefits such as a gym and flexitime. If you’re proactive and detail-focused, apply now!

Benefits

25 days holiday

Yearly bonus

Flexitime

Onsite gym

Free parking

Casual dress

Company events

Company pension

Health & wellbeing programme

Qualifications

• Excellent multitasking abilities.
• Meticulous attention to detail.
• Proficiency in data entry and use of relevant systems.

Responsibilities

• Manage project tasks and collaborate with partners.
• Provide reports using Microsoft Excel, including v-lookups.
• Update customer accounts and ensure data accuracy.

Skills

Attention to detail

Multitasking

Problem-solving

Collaborative work

Tools

Microsoft Excel

Job description

Are you looking for an opportunity to join a dynamic team in a fast-paced environment? We are currently seeking a detail-oriented Customer service advisor to join a award winning team based in Bury.

If you thrive in a role that requires precision, multitasking, and exceptional customer service and Microsoft excel skills, this position could be the perfect fit for you.

You will be working 37.5 hours Monday to Friday between 8:30-5:30pm

In return for your hard work,

youll receive a starting salary of £27,000 + bonus + benefits and the opportunity to develop your career!

Whats In It For You

• 25 days holiday
• Yearly bonus (subject to company and personal performance)
• Flexitime
• Onsite gym
• Free parking
• Casual dress
• Company events
• Company pension
• Health & wellbeing programme
• On-site gym
  
  

Key Responsibilities

• Project management.
• Collaborating with partners requests and provide necessary information verbally and in writing.
• Providing reports utilising Microsoft excel including v-look ups and pivot tables.
• Updating all relevant systems and ensuring all information is correct.
• Conducting thorough investigations into customer accounts when required.
• Ensuring accurate data entry and setup of customer accounts and payment details during contract processing.
  
  

Qualifications And Skills

• Excellent multitasking abilities to manage a high volume of tasks effectively.
• Meticulous attention to detail and a commitment to maintaining a high degree of accuracy.
• Problem-solving skills to efficiently address inquiries and resolve issues.
• Ability to work collaboratively within a team environment.
• Proficiency in data entry and use of relevant systems.
• A proactive mindset with a drive to identify and implement process enhancements.
  
  

If you are interested in this new Customer Service Administrator position, click 'apply now and a member of our team will be in touch!