Inbound Sales Consultant

Please Connect Me; London; Remote; GBP 24,000 - 45,000; Full time

Job summary

A leading company in utility concierge services is looking for an Inbound Sales Consultant to join their remote team. This role focuses on converting inbound sales with strong customer service, without cold calling. The successful candidate will benefit from a supportive team environment, competitive salary and a comprehensive benefits package.

Benefits

21 days holiday + bank holidays

Casual dress code

Employee wellness program

Regular social events

Promotions from within

Qualifications

• Minimum completion of GCSEs A* - C or equivalent required.
• 1 year of customer service and sales experience preferred.
• Strong communication skills and team-oriented attitude.

Responsibilities

• Complete training swiftly and efficiently.
• Convert inbound sales opportunities via phone and email.
• Set up accounts and manage customer expectations.

Skills

Excellent communication skills

Relationship-building skills

Motivation towards targets

Customer service orientation

Education

GCSEs A* - C or equivalent

A-Level or equivalent

Job description

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The Role

Do you want to develop a career within customer service and sales, or do you have previous B2C sales experience? Are you confident with good relationship-building skills? If so, we have an exciting opportunity for you.

The Role

Do you want to develop a career within customer service and sales, or do you have previous B2C sales experience? Are you confident with good relationship-building skills? If so, we have an exciting opportunity for you.

We are an all-in-one utility concierge looking to appoint a driven and hard-working Inbound Sales Consultant to our friendly and growing team.

The role has a focus on inbound soft sales, supported by fantastic customer service - our customers want us to help them, and we get great reviews. All of our customers and leads are warm, so the role doesnt require any cold calling. Who even does that these days?

This role is remote, in line with the rest of our team. However, we do carry out in-person team meetings and training sessions at least once per quarter in central London so you must be prepared to commute on an occasional basis.

Key Responsibilities

The Key Responsibilities Include, But Are Not Limited To

• Completing your training, as quickly and efficiently as possible
• Using product knowledge and customer service skills to convert inbound sales opportunities via telephone and email
• Setting up accounts with our supplier partners, and clearly setting expectations for customers with regard to wait times and supplier behaviour
• Providing some administrative support across marketing, sales and operations
  
  

The Company

Please Connect Me is an all-in-one utility concierge service with a combined experience of over 35 years in the New Zealand, Australian, British and Irish markets.

Our service allows any relocating individual or family to seamlessly arrange all of their essential home services in one transaction, faster and easier than they could do so themselves and often at better than market rates.

We partner with professionals in the movers market to save them valuable time and money related to the set-up, transfer and close down of utilities. Using Please Connect Me allows our partners to significantly reduce their administrative expenses while providing a more complete service to their home move clients.

We work with the majority of the UKs leading service providers, to ensure our customers can make informed and impartial choices that best suit their households.

The Benefits

• Base salary is £24,000pa
• Uncapped commission and first-year OTE of between £40,000 - £45,000pa, with top performers expected to exceed this range
• Individual supplier bonuses on top of this, expected to be £1000-£2000pa
• Our standard set of incentives apply from day one, including 50% personal referral commission and rewards for positive customer feedback
• A supportive team environment and company culture that cares about our people
• A remote working environment with flexibility depending on your location and performance
• 21 days holiday per year + bank holidays
• Earn vouchers through our employee wellness program, that can be spent at a range of popular retailers on experiences, products, services and more
• Regular monthly social events, quarterly team events, and rewards for birthdays and work anniversaries
• We always look to promote from within, providing opportunity for progression through the company for outstanding candidates
  
  

The Person

The key skills and qualities of an Inbound Sales Consultant are:

• Minimum requirement completion of GCSEs A* - C or equivalent
• Excellent communication skills - both written and verbal
• You enjoy working in a fast-paced environment and are comfortable multi-tasking
• You are motivated by working towards targets and have a natural inclination towards sales
• You appreciate the role that strong customer service plays in sales and strive to build relationships with customers to ensure they convert
• Youre driven to succeed both individually and as part of a team.
• The right to live and work in the UK. Visa status must be disclosed at screening stage.
  
  

If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please apply now with your CV!

Additional Pay

• Bonus scheme
• Commission pay
• Performance bonus
  
  

Benefits

• Casual dress
• Company events
• Employee mentoring programme
• Referral programme
• Work from home
  
  

Schedule

• 8 hour shift
• Monday to Friday
  
  

Education

• A-Level or equivalent (required)
  
  

Experience

• Customer service: 1 year (preferred)
• Sales: 1 year (preferred)
  
  

Work Authorisation

• United Kingdom (required)
  
  

Work Location: Hybrid remote in London EC1V 1JX

Expected start date: 16/06/2025

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Marketing Services

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