Customer service advisor - Utilities

JR United Kingdom; Bury; On-site; GBP 27,000 - 32,000; Full time

Job summary

Une entreprise dynamique recherche un Administrateur de Comptage passionné pour gérer les opérations de mesure dans le secteur de l'énergie. Ce rôle nécessite un sens aigu de l'organisation et des compétences interpersonnelles pour coordonner efficacement avec les partenaires et les clients. Avec un salaire de départ attractif et des avantages tels que des jours de congé supplémentaires et un accès à une salle de sport, cette position offre des opportunités de carrière significatives.

Benefits

25 jours de congé annuel (plus jours fériés)

Parking gratuit sur place

Accès à une salle de sport sur site

Événements sociaux et de renforcement d'équipe

Qualifications

• Professionnel organisé et orienté vers les détails avec des compétences en communication.
• Capacité à gérer les processus et projets de l'industrie efficacement.
• Approche proactive de la résolution de problèmes et amélioration des processus.

Responsibilities

• Superviser l'installation et la mise à jour des données de mesure.
• Gérer les informations des parties prenantes et les rendez-vous.
• Identifier et résoudre les écarts de mesure efficacement.

Skills

Communication écrite

Problème résolvant

Organisation

Gestion de projet

Interpersonnel

Tools

MS Excel

Job description

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Client:

Location:

Bury, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

Are you an organised, detail-oriented professional with a passion for the energy sector? Do you thrive in a dynamic environment where problem-solving and stakeholder management are key? If so, this could be the perfect role for you!

You’ll receive a starting salary of £27,000 + bonus + benefits and the opportunity to develop your career!

Why Join Us? We offer a range of benefits to support your wellbeing and professional growth:

• 25 days of annual leave (plus bank holidays)
• Free onsite parking
• Access to an onsite gym
• Exciting social and team-building events

The Role We are looking for a dedicated Metering Administrator to oversee and manage metering operations, working closely with various stakeholders to ensure efficient service delivery. This role requires strong organisational skills, problem-solving abilities, and the capacity to manage industry processes and projects effectively.

Key Responsibilities:

• Oversee the installation, exchange, removal, and updates of metering data to maintain accuracy
• Ensure stakeholder information is up to date and that appointments are properly managed
• Identify and resolve meter discrepancies efficiently
• Handle and resolve industry meter reading rejections
• Communicate with customers, metering partners, reading agencies, and other industry professionals to address queries
• Support AMR and Smart meter rollout initiatives
• Ensure meter readings are obtained and submitted within set deadlines
• Process industry file flows to ensure accurate supply point data
• Provide regular and ad-hoc reports as required

Desired Personal Attributes:

• Excellent verbal and written communication skills
• Strong organisational and prioritisation skills in a fast-paced environment
• Exceptional attention to detail and accuracy
• A proactive approach to problem-solving and process improvement
• Adaptable and flexible, with a willingness to support other areas as needed
• Strong interpersonal skills with the ability to influence and build relationships

Advantageous Skills:

• Proficiency in MS Office, particularly MS Excel
• Experience within an energy sector operations function
• Advanced Excel skills
• Previous experience working with metering agents or third-party industry service providers

If you are interested in this new position, click 'apply now’ and a member of our team will be in touch!